Administrative Professional with Superior Customer Service

DEBRA L. NAUMANN

*** ****** **** • Little Canada, MN 55117 • ********@*****.*** • 651-***-****

PROFILE

I am an experienced administrative professional in Business Administration and my greatest strength is customer service. Strong customer service skills promotes superior business growth. SKILLS

• Experience with Microsoft Office – Word, Excel, PowerPoint, Teams, and Outlook

• Excellent communication and interpersonal skills

• Strong problem solver

• Efficient planner and organization skills

PROFESSIONAL EXPERIENCE

H&R BLOCK White Bear Lake, MN

RECEPTIONIST 11/2024 – 04/2025

• Answered virtual phone calls via Teams

• Coordinated client appointments

• Received incoming client files, scanned and maintained the same

• Processed client payments

• Opened and closed office

COUNTRY FINANCIAL Arden Hills, MN

AGENCY OFFICE ASSISTANT 06/2003 – 04/2017

• Supported Agency Manager with preparing materials and schedules for seminars and meetings; trained all Employee Financial Reps and other AOAs; maintained new policy information in company systems, changes and office email; maintained Agency and Financial Rep performance records

• Supported Employee Financial Reps with transmitting new policy information, policy changes, and office email into company systems

• Responded to policyholder complaints and questions relating to property/casualty products; researched and resolved issues and answered coverage questions

• Provided customer service and administrative support for unassigned books of business, as needed

• Welcomed visitors at the front desk by greeting, directing and announcing them appropriately

• Answered incoming phone calls, screened and forwarded them appropriately

• Organized, coordinated, and performed administrative activities, including: order supplies, corporate graphics, literature, computers and equipment for the office

• Acted as liaison with other Financial Reps and home office/regional personnel to provide or receive information

• Assisted with equipment set up and user training; answered questions regarding the use of company systems, office procedures, and complaint handling MSI INSURANCE COMPANY Arden Hills, MN

SALES MANAGEMENT ADMINISTRATION 10/2001 – 06/2003

• Supported five Regional Sales Directors and eight Regional Sales Managers AGENCY ADMINISTRATION / LICENSING ASSISTANT 09/1995 – 10/2001

• Processed agent hires and terminations

• Assisted the Licensing Coordinator, as needed

SENIOR MAIL CLERK 06/1990 – 09/1995

• Operated Kern mailing machine to process mail

• Sorted and distributed incoming departmental mail

*References available upon request

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