Human Resources Assistant and Administrative Specialist

ALAN GRAY

**** * ******** ** ****** MN ***** j 218-***-**** j ***********@*****.***

Summary

Human Resources Assistant with comprehensive administrative expertise cultivated through tax preparation and retail environments requiring meticulous client data management and con dential documentation handling. University of Phoenix Human Resource Management Certi cate holder pro cient in HRIS platforms, onboarding work ows, and compliance protocols. Combines exceptional organizational capabilities with customer service excellence, delivering professional support in scheduling coordination, records administration, and cross-functional communications that drive operational e ciency.

Skills

Professionalism j Employee Onboarding j Management j Auditing j Data Entry j Clerical Works j Scheduling j Administrative Functions j Microsoft Excel j Administrative Support j Microsoft O ce j Con dentiality j Operations j Detail Oriented j Interpersonal Communications j Filing j Communication j Organizational Skills j Customer Service j Human Resources Information System (HRIS)

Experience

Tax Preparer October 2025 { January 2026

H&r block

Prepared individual and business tax returns for diverse client base

Reviewed nancial documents to identify eligible deductions and credits

Conducted client interviews to gather accurate tax information

Ensured compliance with current federal and state tax regulations

Resolved client inquiries regarding tax ling status and refunds

Maintained con dential client records in secure database system Mobile Expert October 2022 { May 2024

Smart choice

Educated customers on smartphone features and optimal plan selection

Processed device activations and account transfers with accuracy

Resolved technical issues through systematic troubleshooting procedures

Maintained product displays and inventory organization standards

Achieved monthly sales targets through consultative selling approach

Trained new team members on point-of-sale systems Education

Human Resource Management Certi cate (Undergraduate) In Progress University of Phoenix

1

East High School of Aurora

NONE 2025

Southern New Hampshire University

2

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