Polished Guest Services & Frontline Support Professional
Resume:
PRIYA OWENS
*******************@*****.***
PROFESSIONAL SUMMARY
Customer-focused professional with experience in fine dining, fast-paced food service, healthcare support, corrections, and entrepreneurship. Known for strong communication, polished presentation, and the ability to handle high-pressure environments while maintaining professionalism. Skilled in delivering high-quality guest experiences, resolving issues efficiently, and building positive relationships with clients and teams.
CORE SKILLS
• High-End Customer Service & Guest Relations
• Conflict Resolution & De-escalation
• Professional Appearance & Presentation
• Team Collaboration & Leadership
• Time Management in Fast-Paced Environments
• Attention to Detail
• Cash Handling & POS Systems
• Adaptability & Multitasking
PROFESSIONAL EXPERIENCE
Server (Fine Dining)
Lefty’s – Pensacola, FL
2025 – 2025
• Delivered high-quality dining experiences in a fast-paced, upscale environment
• Maintained detailed menu knowledge, including food pairings and presentation standards
• Provided attentive, personalized service to ensure guest satisfaction and repeat business
• Managed multiple tables while maintaining professionalism and efficiency
Team Member / Cashier
Whataburger – Gulf Breeze, FL
Oct 2023 – June 2024
• Provided fast and friendly customer service in a high-volume setting
• Handled cash transactions accurately and efficiently
• Resolved customer concerns while maintaining a positive attitude
• Worked collaboratively with team members to ensure smooth operations
Certified Nursing Assistant (CNA)
July 2025 – 2025
• Assisted patients with daily living activities while ensuring comfort and dignity
• Built strong, compassionate relationships with patients and families
• Responded quickly and effectively in high-pressure or emergency situations
• Maintained a clean, safe, and supportive environment
Correctional Officer
Santa Rosa County Facility
2025 – 2026
• Supervised and maintained safety and security in a controlled environment
• De-escalated conflicts and handled high-stress situations professionally
• Enforced rules while maintaining respect and professionalism with individuals
• Demonstrated strong awareness, responsibility, and decision-making skills
Business Owner – Custom Jewelry (Gold Grills)
2025 – Present
• Built and managed a custom jewelry business, specializing in gold grills
• Consulted with clients to create personalized designs and ensure satisfaction
• Managed marketing, sales, and customer relationships
• Maintained high standards of craftsmanship and attention to detail
EDUCATION
Navarre High School – Navarre, FL
High School Diploma (2024)
ADDITIONAL QUALIFICATIONS
• CPR Certified
• Emergency Response Knowledge
• Multilingual: Hindi (fluent), Spanish (basic–intermediate), Italian (basic), Jamaican Patois (understanding)
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