Nancy Walker
******************@***********.***
Work Experience
Automotive Service Advisor
Lloydminster Hyundai-Lloydminster, SK
February 2023 to March 2025
Dealt with all customers, writing work orders, making estimates, selling additions repairs, billed parts, ordered special order parts, opened and closed the store, managed technicians Automotive Service Advisor
Lloydminster hyundai-Lloydminster, SK
February 2023 to March 2025
Community Support Worker
Thorpe Recovery Centre-Lloydminster, AB
July 2022 to December 2022
Listen, acknowledge, and validate client concerns and/or feelings. Maintain organization with clients by making sure they are aware and follow rules and policies and are on time for all recreational and recovery based programs. Document all client issues and conversations. Inform staff of any issues and/ or questions.
Internal coordinator
Park Mazda-Sherwood Park, AB
January 2020 to July 2020
Manage and coordinate all repairs, sublets, information, updates, details, service and sales of internal vehicles. Manage and update all emails regarding internal vehicles, help service advisors make appointments and answer customer questions. Manage, update and coordinate all PDI Information. Owner/Operator
TNT Detailing-Canada
March 2019 to November 2019
Owned and operated vehicle detail shop, maintained customer retention, made appointments, opened and closed paperwork, answered phones and emails, detailed and applied protection packages to all makes and models of vehicles, opened/closed and billed credit accounts. Hired and trained new staff. Assistant Service Manager/Detail and Winshield Manager Volkswagen-Medicine Hat, AB
July 2018 to March 2019
Greet customers, write up and explain work orders, update customers on progress of work being completed on vehicles or repairs needed, coordinate used vehicle cleans, as well as sold cleans, train staff, monitor vehicle detailers, monitor and coordinate windshield repairs/replacement, order windshields and parts needed for vehicle repairs, complete paperwork, coordinate and maintain open communication with technicians.
Rock Truck Operator
Big Horn Mining-Hinton, AB
September 2017 to January 2018
Operated 40 ton articulated rock truck during day or night shift, coordinate with other trucks/machines to maintain organized hauls and safety, preform walk around check before and after shift, log all noted repairs needed etc.
Service Advisor/Detail Manager
Sun Valley Honda-Medicine Hat, AB
February 2015 to July 2017
Greet customers, write up and explain work orders, update customers on progress of work being completed on vehicles or repairs needed, coordinate used vehicle cleans, as well as sold cleans, train staff, monitor vehicle detailers, complete paperwork, coordinate and maintain open communication with technicians.
Rock Truck Operator/labourer/flagger
Prairie Road Builders-Edmonton, AB
2010 to 2010
Worked to help build Anthony henday highway
Operate 40 ton articulating rock truck, communicate with other operators and laborers, maintain safety, do walk around before and after shift of machine to inspect for any safety issues, perform labour duties as needed as well as help other labourers when needed, Perform flagging duties when required to maintain Road safety.
Education
Certificate in Community Services
Robertson College-Canada
December 2022 to December 2022
Certificate in Suicide, prevention, risk, assessment, and management training program
Alberta health services-Canada
December 2022 to December 2022
Certificate in Opioid harm reduction champion
Red Cross-Canada
December 2022 to December 2022
Certificate in Psychological first aid – self care Red Cross-Canada
December 2022 to December 2022
Certificate in First aid for opioid poisoning emergencies Red Cross-Canada
December 2022 to December 2022
Certificate in LivingWorks Start
Livingworks-Canada
October 2022 to October 2022
Certified in First Aid CPR/AED level C
Red Cross-Canada
July 2022 to July 2022
CERTIFICATE IN COUNSELLING WOMEN
ATHABASCA UNIVERSITY-Athabasca, AB
2009
Skills
• Customer Service
• Server
• Sales
• POS
• Management
• Supervising Experience
• Interviewing
• Caregiving
Certifications and Licenses
First Aid
Present
WHMIS
Present
ProServe
December 2019 to December 2025