Medical Records & Administrative Specialist

Michelle R. Woodrum

Dickson, TN, ***** 615-***-**** *****************@*****.*** linkedin.com/in/michelle-woodrum Medical Records Specialist Medical Secretary and Administrative Assistant PROFESSIONAL SUMMARY

Dedicated to supporting compliant, well-organized, and patient-centered healthcare operations. Detail-oriented Medical Records and Administrative Support professional with developing expertise in medical billing, coding, and healthcare documentation.

Brings strong communication, problem-solving, and customer service strengths developed in fast-paced settings, with a commitment to maintaining compliance, confidentiality, and high-quality documentation in every task. Known for accuracy, confidentiality, and organizational efficiency in fast-paced environments. Obtaining Certified Professional Coder (CPC) certification through the American Academy of Professional Coders

(AAPC) by the summer of 2026.

CORE COMPETENCIES

3M Encoder HCPCS ICD-10-CM HIPAA Electronic Health Records (EHR) Current Procedural Terminology

(CPT) Data Entry Customer Service Conflict Resolution Time Management Compliance Record Keeping Problem Solving Issue Resolution Front-desk Professionalism Confidentiality Task Prioritization Communication Multi-tasking Attention to Detail Workflow Coordination Scheduling Medical Terminology EDUCATION

Undergraduate Certificate in Medical Billing and Coding DeVry University, Lisel, IL Apr 2026

Key Coursework: ICD-10-CM, Medical Terminology, Anatomy and Physiology, Health Information Processes with Lab

Software Knowledge: 3M Coding and Reimbursement, Electronic Health Records (EHR) Go, Inpatient and Outpatient Forms

Associates in Medical Billing and Coding Ultimate Medical Academy, Tampa, FL May 2018 PROFESSIONAL EXPERIENCE

Cashier Daily's Convenience Store, Centerville, TN Jan 2026 – Present

• Keeping accurate documentation and data entry in fast-paced, compliance-focused environments.

• Following strict quality and confidentiality standards aligned with healthcare regulations.

• Prioritizing high-volume tasks with precision and attention to detail. Product Line Worker Coalition Foods, Centerville, TN Nov 2025 – Dec 2025

• Maintained accurate tracking, labeling, and documentation, supporting error-free inventory logs.

• Followed strict compliance, safety, and quality standards, mirroring healthcare requirements for confidentiality, accuracy, and regulatory adherence.

• Organized high-volume workloads and prioritized tasks efficiently, aligning with fast-paced medical office scheduling and administrative workflows.

• Collaborated with team members to ensure smooth operations and timely fulfillment, reinforcing strong communication and customer-service skills essential in patient-facing environments Cashier Love’s Truck Stop, Dickson, TN Feb 2021 – Nov 2021

• Delivered professional customer service, strengthening communication skills.

• Responded to inquiries and resolved issues promptly, supporting efficient front-desk and reception-style workflows.

• Accurately processed high-volume payments and balanced registers, reflecting the precision required in medical billing and copay handling.

• Maintained organized inventory and restocked supplies, supporting smooth office operations similar to clinical supply management.

• Reported facility or equipment issues to management, demonstrating attention to detail and adherence to protocols.

• Assisted with special projects and daily operational tasks, transferable to supporting providers with administrative and clerical duties.

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