Program Manager - Grants, Compliance & Operations

Nicole M. Chambers

209-***-**** • *********@*****.*** • LinkedIn Profile • Ceres, CA (Open To Remote Opportunities)

Program Management

Solution-focused, dynamic professional recognized for coordinating high-volume grant and case management pipelines, directing full-lifecycle programs, and optimizing operational workflows across healthcare, public service, and nonprofit environments.

Adept at analyzing eligibility criteria, synthesizing policies and legislative requirements, and translating complex program rules into actionable procedures while facilitating stakeholder communications and resolving operational ambiguities. Successful in managing lifecycle control of electronic and tangible fixed assets, from acquisition to disposition. Excels in utilizing understanding of key business drivers to lead data-driven initiatives, develop tracking and reporting systems in Excel and CRM platforms, and strengthen process efficiency via software adaptation, audit controls, and continuous workflow improvements. Known for supporting talent acquisition and training programs, chairing meetings and community governance projects, and aligning diverse teams, vendors, and administrative functions toward measurable program outcomes.

Areas of Expertise

Project & Program Leadership

Production Schedules Coordination

Financial Reporting & Reconciliation

Policy Interpretation & Enforcement

Staff Training & Onboarding Delivery

Cross-Functional Team Coordination

Stakeholder Relationship Management

Project Performance & Scope Oversight

Supply Chain Control (SCC)

Services Contract Execution

Vendor & Contractor Liaison

Community & Client Advocacy

Electric Infrastructure Projects

Operational Risk Identification

Conflict Resolution & Mediation

Performance Metrics Evaluation

Budget & Cost Control

Compliance Monitoring

Workflow Standardization

Quality Assurance Review

Resource Allocation Planning

Operational Internal Controls

Bid Preparation & Cost Estimates

Customer Operations Management

Professional Experience

Program Manager Oracle Health Foundation – Remote 2024 – 2025

Streamlined complex grant program operations by enforcing eligibility controls, documentation accuracy, and cross-team coordination to deliver timely award decisions. Optimized case resolution by mastering Grants Connect workflows and applying policy-aligned solutions for sensitive, multi-entity scenarios. Increased data visibility by building Excel trackers and reports that organized volumes, status, and outcome metrics.

Influenced system modernization by contributing requirements and process insights that supported overhaul of outdated grant software.

Reduced denial errors and compliance gaps by auditing eligibility criteria, verifying supporting records, and resolving case exceptions.

Expedited program execution by coordinating internal teams, scheduling reviews, and maintaining consistent administrative controls.

Boosted applicant satisfaction by providing clear phone and email guidance on requirements, timelines, and status updates.

Processed 150+ monthly pre-award grant applications, increasing approval cycle speed and documentation accuracy.

Family Services Specialist I & Case Manager Stanislaus County Community Services Agency – Modesto, CA 2023 – 2024

Managed public assistance and employment program casework by applying policy analysis, eligibility calculations, and data system management to ensure accurate client outcomes. Improved decision quality by analyzing legislation, court orders, and departmental policies and presenting written and verbal recommendations. Delivered responsive help desk support to maintain uninterrupted program operations and user assistance.

Managed 44 active cases simultaneously while sustaining 99%+ documentation accuracy and timely eligibility determinations.

Completed intensive two-month training program with 90% assessment score, demonstrating rapid policy and system mastery.

Enhanced eligibility precision by performing complex budget and benefit calculations using spreadsheet and database tools.

Applied federal, state, and local regulations to diverse client scenarios, ensuring compliant and equitable service delivery.

Accelerated data entry and record processing with 67+ WPM typing speed and 99% accuracy per standardized testing.

Increased workflow efficiency by integrating LMS, CBC, MEDS, and CalSAWS systems for case tracking and reporting.

Staffing & Data Coordinator Applied ABC Mental Health Counseling for Autistic Children – Remote 2020 – 2023

Directed full-cycle recruitment and onboarding of 50+ ABA therapists, accelerating hiring timelines and sustaining productivity in interruption-driven environments. Proofread and standardized professional correspondence across over 200 healthcare providers and eight departments, elevating communication clarity and brand professionalism. Managed and maintained organizational social media platforms, with major focus on supporting outreach visibility and engagement consistency. Oversaw and completed executive-level special projects aligned with state and federal compliance requirements, delivering accurate documentation and audit-ready outputs. Maintained secure databases and tracking spreadsheets, safeguarding confidential records, resolving source-level discrepancies, and preserving audit trails and system logs.

Optimized operational efficiency through interdepartmental collaboration, astute deadline coordination, analytics tracking, and leadership contributions that reinforced a positive remote work culture.

Streamlined two-week onboarding curricula and readiness assessments by designing and executing insightful remote training programs for cohorts of up to 15 national and international hires.

Functioned as data and policy subject-matter resource for more than 200 ABA and BCBA clinicians, resolving payroll inquiries and database discrepancies while interpreting internal procedures.

Administered 600+ weekly departmental emails, prioritizing responses, routing inquiries, and maintaining rapid turnaround standards.

Customer Service Representative I My Healthy Families – Bedford, NH 2019 – 2020

Delivered high-volume healthcare customer support by resolving member needs, improving billing accuracy, and strengthening CRM-driven service workflows. Improved billing accuracy and fulfillment speed by managing pharmacy orders, invoices, and patient data entry within CRM systems. Strengthened overall operational reporting by documenting all interactions and outcomes in CRM for quality and metric tracking.

Earned repeat-caller preference and strong customer satisfaction feedback by offering top-tier service performance in call center settings,

Accomplished 90% successful member and provider onboarding by guiding website registration and navigation via phone support.

Amplified service quality and decreased repeat calls by analyzing call trends and recommending process improvements.

Identified and escalated claim payment discrepancies for timely correction by operations teams.

Director II Melaleuca – Idaho Falls, ID 2015 – 2019

Orchestrated customer membership growth and team development by delivering training, recruitment, and performance coaching across multi-member teams. Expanded team capacity by sourcing and recruiting qualified candidates through structured screening and interviews.

Developed and coached 20 team members on policies, procedures, and communication standards to improve service consistency.

Fostered collaborative, positive team culture and performance by modeling fairness, professionalism, and positive accountability.

Increased member satisfaction and loyalty by mentoring entrepreneurs on leadership practices and change adaptation.

Trained 75+ customers on membership benefits and company programs, increasing engagement and renewal interest.

Onboarded 80 new members with customized packages aligned to individual needs and retention goals.

Additional Experience

Development Office Assistant Proctor Academy – Andover, NH

Compiled and maintained corporation, foundation, and individual donor records to support accurate fundraising administration.

Developed and distributed media and donor communication materials through filing, copying, mailing, and email support.

Enabled informed decision-making by preparing monthly fundraising reports, tracking activity, and contribution trends.

Coordinated meeting materials and administrative support for Institutional Advancement Committee sessions.

Monitored tax credit donations and maintained supporting documentation.

Pre-Registration Supervisor St. Joseph’s Hospital – Nashua, NH

Assembled and led a 26-member pre-registration team, attaining a 98% data accuracy rate through targeted training, workflow planning, and quality monitoring while managing 100–150 daily patient calls.

Established Pre-Registration Department from ground up, migrating legacy data to modern system, reviewing billing and insurance details with patients, and instituting process improvements through cross-department management collaboration.

Project Coordinator United Health Group – Manchester, NH

Monitored and processed 1K+ small-group applications, achieving 95% approval success rate via proactive risk identification and resolution.

Empowered cross-functional project teams by maintaining tracking systems, compiling required documentation, and streamlining workflow efficiency using advanced spreadsheet and project management tools.

Termination Team Service Processor Lincoln Financial Group – Concord, NH

Evaluated and confirmed eligibility for 1K+ agents and brokers against income, account, and production requirements.

Tracked and verified application statuses, and utilized enterprise databases (PMACS, IMPACT, AWD) to streamline processing efficiency.

Asset Controller BAE – Nashua, NH

Managed lifecycle control of electronic and tangible fixed assets from acquisition through disposition, ensuring accuracy of asset records.

Processed RCEs for eligibility, completeness, and budget alignment while maintaining strict physical and financial control of capital assets.

Logistics Management Senior Aircraft Scheduler United States Air Force –Grand Forks AFB, ND & Tucson AFB, AZ

Managed scheduling and lifecycle planning supporting two major USAF aircraft sustainment programs valued at about $2B, including Air Mobility Command KC-135R/T Time Compliance Technical Order (TCTO) Program and Air Combat Command A-10 Engine Management Program, each covering fleets of 75–100 aircraft.

Optimized flight and maintenance schedules for 75+ KC-135R/T aircraft, integrating short- and long-range forecasting with depot downtime, inspection cycles, and mission requirements while maintaining 100% data integrity across CAMS and GO81 systems.

Improved operational efficiency by reducing man-hour costs 15% through preventive maintenance planning, contract coordination, and leadership of cross-functional planning forums, delivering KPI reporting on backlog, manpower utilization, and schedule variance.

Education

Master of Science (MS) in Industrial Psychology Southern New Hampshire University (Expected June 2027)

Bachelor of Science (BS) in Business, Human Resource Management University of Phoenix

Associate of Arts (AA), in Maintenance Production Management Community College of the Air Force – Tucson, AZ

Chair a Meeting With Confidence Certification RobertsRulesMadeSimple.com / Susan Leahy (2024)

Affiliation

President The Park’s Homeowners Association – Ceres, CA (Spring 2023 – Spring 2025)

Quality-driven community leadership; strategic direction, productivity improvement, meeting facilitation, governance, infrastructure and safety projects, policy enforcement, contractor oversight, communications, and community initiatives.

Technical Proficiencies

LMS • CBC • MEDS • CalSAWS • Management Studio • EPIC • SharePoint • Excel • Macros • PULSE • IDEA • OneNote • PMACS

IMPACT • AWD • WEBSA • Sunflower • CAMS • GO81 • Microsoft Office Suite • Oracle PeopleSoft • Zoom • Microsoft Teams

Adobe Acrobat • Microsoft Outlook • Microsoft PowerPoint • Microsoft Word • ATRACK • Catalyst • CRM • Grants Connect

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