Certified Scrum Master and Agile Facilitator

KHAMESHIA F. OUTLAW

**** ***** ***, ***. ****, Woodbridge, VA 22191

***************@*****.*** 434-***-****

OBJECTIVE

Certified Scrum Master (CSM) and experienced facilitator seeking a Scrum Master or Agile Project Coordinator role. Brings 5+ years of demonstrated experience leading structured planning cycles, coaching high-performing teams, removing impediments, and using data to drive continuous improvement. Committed to applying servant-leadership principles in a collaborative Agile environment.

EDUCATION

Master of Science in Education Expected December 2026 Old Dominion University, Norfolk, VA GPA: 3.83

Bachelor of Science in Communications May 2019

Old Dominion University, Norfolk, VA Field of Study: Public Relations CERTIFICATION

Certified Scrum Master (CSM) January 2026

Scrum Alliance

EXPERIENCE

Lead Instructor — Kindergarten, Fairfax County Public Schools / Riverside Elementary, Alexandria, VAAugust 2024 – Present

Operated in a servant-leader capacity within a structured, iterative learning environment — facilitating weekly team rituals, managing planning cycles, and removing impediments to student and team progress.

• Facilitated weekly Collaborative Learning Meetings and Mentor Check-ins mirroring Scrum sprint ceremonies — aligning team objectives, reviewing progress cycles, and adjusting priorities based on real-time performance data.

• Conducted formative and summative assessments to track learner metrics; used data to identify blockers and inform iterative delivery adjustments — analogous to velocity tracking and backlog grooming.

• Maintained transparent communication with families and organizational stakeholders through structured updates, conferences, and newsletters; managed competing priorities across multiple workstreams simultaneously.

• Collaborated cross-functionally with instructional coaches and specialists to ensure student needs were met, modeling continuous improvement principles and shared team accountability.

• Leveraged digital platforms and instructional technology to design adaptive learning experiences aligned to curriculum frameworks, demonstrating ability to manage delivery within defined standards and constraints. Lead Instructor — Math Grade 6, Norfolk Public Schools / Blair Middle School, Norfolk, VAOctober 2021 – June 2024

Planned and executed iterative instructional cycles in a data-driven environment, coaching a diverse group of learners while coordinating with cross-functional teams to meet defined academic milestones.

• Designed and managed iterative curriculum cycles — planning, executing, reviewing, and adjusting delivery based on ongoing performance data, mirroring Agile sprint review and retrospective workflows.

• Identified and removed academic and behavioral impediments for learners; provided targeted coaching and support to maintain team momentum toward defined learning objectives.

• Assessed multi-point student performance data and delivered structured, actionable feedback; produced data-driven insights to guide team-level planning decisions and instructional pivots.

• Fostered a psychologically safe, collaborative team environment grounded in trust and mutual accountability — core values of an effective Scrum Master.

Instructional Assistant — Math Grade 7 & Pre-Algebra, Norfolk Public Schools / Blair Middle School, Norfolk, VA October 2021 – June 2024

• Supported lead instructor in structured delivery; coordinated logistics, monitored task progress, and facilitated small- group sessions aligned to sprint-like weekly goals.

• Communicated regularly with instructional teams about learner progress, ensuring continuity and shared accountability across team members.

Associate Client Services Consultant, Automatic Data Processing (ADP) Inc., Norfolk, VAJune 2019 – November 2019

Managed a portfolio of Major Accounts payroll clients (100–999 employees) in a high-velocity, SLA-driven environment, delivering product consultation, technical support, and proactive relationship management.

• Consulted enterprise HR and payroll clients to assess needs, diagnose software issues, and deliver solutions — demonstrating the client-facing communication and problem-solving central to Scrum Master effectiveness.

• Documented client interactions with detailed case notes (Cimplicity CEH) to capture actionable insights and ensure continuity — reflecting disciplined information management and transparency practices.

• Utilized Bomgar remote access software to deliver hands-on technical support, resolving complex payroll system issues with precision and urgency in a metric-driven environment. Administrative Assistant to the Director, Children's Learning & Research Center, Old Dominion University, Norfolk, VA December 2019 – October 2021

• Served as the primary point of contact for families, visitors, staff, and practicum students — ensuring seamless information flow and dependency resolution across all departments.

• Managed hiring lifecycle from job posting through onboarding documentation; coordinated multi-party scheduling, records management, and compliance workflows.

• Processed payments and reconciled accounts using Microsoft Office, Excel, and BrightWheel; maintained accurate operational records supporting continuity and reporting needs. Executive Assistant (Federal Work Study), Office of Educational Accessibility, Old Dominion University, Norfolk, VA August 2017 – May 2019

• Coordinated high-volume appointment scheduling and services for students with disabilities; upheld strict confidentiality and compliance standards — recognized as Employee of the Month twice.

• Ensured institutional policies and procedures were followed across transportation, document management, and accommodation delivery.

SKILLS & TOOLS

Agile & Project Management: Sprint Planning & Facilitation, Backlog Prioritization, Retrospective Facilitation, Continuous Improvement, JIRA (learning), Trello

Frameworks: Scrum (CSM-Certified), Agile Principles, ADDIE Instructional Design Model, SAFe (introductory) Technology: Microsoft Office Suite, Google Workspace, Canva, BrightWheel, Bomgar, Cimplicity CEH Core Competencies: Servant Leadership, Team Facilitation, Conflict Resolution, Stakeholder Communication, Data Analysis, Coaching, Public Speaking

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