Administrative & Customer Service Professional with Leadership

Stephanie Reyes

Aurora, CO *****

*****.***********@*****.*** 720-***-****

Professional Summary

Dedicated and adaptable administrative and customer service professional with over 4 years of experience in office support, retail, and team leadership. Known for managing front desk operations, scheduling, inventory control, and providing excellent client experiences. Brings a strong work ethic, attention to detail, and the ability to thrive in fast-paced, dynamic environments.

Core Competencies

Customer Service & Communication

- Delivered in-person, phone, and online support to diverse clientele

- Handled sensitive information with discretion in tax office settings

- Resolved customer concerns with professionalism and empathy

- Skilled in upselling, telemarketing, and client retention Administrative & Office Support

- Managed front desk operations, appointment scheduling, and staff coordination

- Maintained accurate records and supply inventories

- Reported daily data and performed opening/closing duties

- Proficient with Microsoft Word, Excel, Outlook, and POS systems Team Leadership & Supervision

- Supervised employees in tax office and retail settings

- Delegated tasks and ensured team adherence to schedules and procedures

- Trained new hires and supported employee performance Retail Operations & Merchandising

- Executed visual merchandising and planogram implementation

- Scanned and stocked inventory; maintained cleanliness of sales floor

- Operated cash registers and handled financial transactions

- Experience in stockroom management, freight unloading, and tagging apparel Facilities & Maintenance

- Provided janitorial support in public schools

- Maintained sanitation standards in high-traffic areas

- Managed set-up and takedown of cafeteria areas and event spaces Driving & Delivery

- Performed local deliveries for auto parts retailer

- Managed vehicle loading/unloading and ensured accurate deliveries Professional Experience Highlights

- Associate Team Leader – H&R Block, Aurora, CO (Dec 2022 – Apr 2025)

- Customer Service Representative – H&R Block, Aurora, CO (Dec 2022 – Apr 2023)

- Stockroom Associate – DD’s Discounts, Aurora, CO (Sep 2024 – Dec 2024)

- Custodian / Janitor – Aurora Public Schools, Aurora, CO (Aug 2024 – Sep 2024)

- Merchandise Specialist / Delivery Driver – O’Reilly Auto Parts, Commerce City, CO (Aug 2017 – Aug 2021)

- Package Handler / Sorter – FedEx Ground, Commerce City, CO (Jan 2016 – Aug 2016)

- Cashier / Customer Service – Corner Store, Thornton, CO (Jan 2010 – Aug 2013) Education

G.E.D.

Lester R. Arnold High School – Commerce City, CO

Graduated: May 2000

Technical Skills

- Microsoft Office Suite (Excel, Word, Outlook)

- Point-of-Sale (POS) systems

- Data Collection & Reporting

- Typing Inventory Systems Scheduling Tools

Additional Information

During times of unemployment, focused on raising children and relocating to ensure a better living environment, quality education, and future career opportunities.

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