Certified Scrum Master - Agile Leader with 7+ Years Experience
Resume:
HARPREET KAUR
FDF Specialist CSM
West Chester, OH 45011
513-***-**** *************@*****.***
PROFESSIONAL SUMMARY
Results-driven Certified Scrum Master with 7+ years of experience leading cross-functional
Agile teams in enterprise environments. Proven track record of facilitating Agile
ceremonies, removing impediments, and increasing delivery transparency through metric-
driven reporting. Deep expertise in Oracle OPM, Jira, Azure DevOps and Power BI, paired
with a strong foundation in IT support and stakeholder coordination. Recognized for driving
continuous improvement, building high-performing teams, and aligning technical
execution with business goals.
CERTIFICATIONS & WORKSHOP
Certified Scrum Master (CSM)
SAFe AI-Empowered Scrum Master
AI & Digital Transformation Workshop – leveraging AI tools for workflow optimization and productivity
Generative AI applications in reporting, documentation enhancement, and process streamlining
Enterprise platforms (Oracle OPM)
Azure DevOps workshop
CORE SKILLS
Sprint Planning, Review & Retrospective Facilitation
Daily Stand-ups & Impediment Removal
Backlog Grooming & User Story Refinement
Cross-Functional Team Leadership
Stakeholder & Vendor Communication
Root Cause Analysis & Process Optimization
Risk Mitigation & Dependency Management
Performance Metrics & Reporting
Change Management
Oracle Process Manufacturing (OPM)
Microsoft office
PROFESSIONAL EXPERIENCE
FDF Specialist (Enterprise Systems & Operations Support), CSM
Panera Bread – West Chester, OH
June 2021 – Present
Coordinate cross-functional daily sync meetings to align production, accounting, supply chain, and corporate stakeholders.
Support enterprise system operations within Oracle Process Manufacturing (OPM), ensuring data integrity and workflow accuracy.
Track sprint by monitoring task completion, resolving blockers, and escalating risks when necessary.
Facilitate issue resolution by collaborating with accounting, IT, and plant leadership to remove operational impediments.
Develop performance dashboards and reports to improve transparency and support data-driven decisions.
Monitor sprint progress using Jira dashboards and Power BI reports to improve forecasting accuracy and delivery transparency.
Conduct root cause analysis for discrepancies and implement corrective workflow improvements.
Maintain structured documentation practices to ensure audit readiness and regulatory compliance.
Support onboarding and training of associates on systems, processes, and documentation standards.
Drive continuous improvement initiatives that enhance efficiency and reduce operational errors.
IT Support Specialist
RALLI International School – Indirapuram, UP, India
February 2013 – March 2014
Managed ticket-based technical support operations ensuring SLA compliance.
Troubleshot hardware, software, and network issues using systematic root cause analysis.
Collaborated with cross-functional teams to minimize downtime and optimize system reliability.
Documented recurring issues and contributed to process standardization initiatives.
IT Support Specialist
Mother’s Pride School – Indirapuram, UP, India
January 2012 – January 2013
Delivered structured technical support through ticketing systems and direct user engagement.
Prioritized and resolved incidents in a fast-paced environment.
Maintained documentation and contributed to service process improvements.
AGILE TOOLS & ANALYTICS
Jira (Backlog Management, Sprint Tracking, Workflow Configuration)
Confluence (Documentation & Knowledge Sharing)
Mural Tool
ServiceNow / IT Ticketing Systems
Microsoft Teams / Collaboration Tools
Sprint Metrics: Velocity, Burn-down Charts, Cycle Time
Continuous Improvement & Lean Principles
Power BI (Data Reporting)
EDUCATION
Certified ScrumMaster
Badge ID 2173980
Bachelor of Computer Science
Guru Nanak Dev University – Amritsar, India 2010
Bachelor of Education
Guru Nanak Dev University – Amritsar, India 2011
Languages
English, Hindi, Punjabi
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