Administrative Professional with Clerical Expertise
Resume:
RITA AGUILAR
WEST CHICAGO, IL **185
****.*********@*****.***
PROFESSIONAL OBJECTIVE
Seeking a position that will take full advantage of my clerical skills, as well as offer me the opportunity to increase responsibility and professional growth.
EDUCATIONAL EXPERIENCE
Associate of Applied Science – College of DuPage, majored in secretarial science.
EMPLOYMENT HISTORY
2016-2015 Intake Specialist- Prarie State Legal Services
2013-2015 Receptionist-Hennelly Jacob Quinlan
2011- 2012 Keybox-Paramont Valet
2005-2011 Maintenance Administrator – AT&T
2005-2001 Marketing Support Specialist –Ameritech Services
1994-2001 Customer Service Representative –Ameritech Services
INTAKE SPECIALIST
Took calls in Spanish; putting into legal server deciding if clients were financially eligible to speak to an attorney.
RECEPTIONIST
As a receptionist for Hennelly Jacob Quinlan, took volumes of calls for the intake workers, at times interpreting for them and assisting with Medicaid claims. Typed high volumes of Medicaid claims for different hospitals. Scanned files, sorted mail and monthly reports.
KEYBOX
Kept track of keys and autos at Central DuPage Hospital. Dispatched valets to send autos up front of hospital, insuring autos went to correct owners. Also assisted with finding autos or keys when lost; at times directed traffic when emergencies arose or different codes in hospital were active. Assisted customers in finding different areas of hospital; redirecting them to correct areas.
MAINTENANCE ADMINISTRATOR
As a Maintenance Administrator I had basic windows experience. Used Ameritech computerized systems to access customer accounts to verify and test lines with repair.
Dispatched tecs to customer sites for repair of their services.
Have experience with customer negotiation and conflict resolution.
Read service orders at times to determine or trouble shoot with repairs.
Worked with various levels of management to achieve customer goals.
MARKETING SUPPORT SPECIALIST
Issued orders at times over 265 orders a day; answered high volumes of calls for business customers. Did translations on customer lines, tracked orders, and cleared errors on orders provided field assistance and tested and turned up service for customers ensuring excellent customer service. Worked as a loader assigning work to other MSS’s and as an expediter where I had to interact with intercompany as well as external customers.
CUSTOMER SERVICE REPRESENTATIVE
In this position I was responsible for handling customer residential accounts; selling custom calling features, placing orders and doing collections.
Maintained service accounts and doing adjustments for residential service.
Primary goal was to sell products and service for the telephone company; always striving for 100% of the goal for the company.
PERSONAL AND PROFESSIONAL ASSETS
I offer an employer a high level of energy and enthusiasm with many years of experience working with a wide variety of people; am well versed in customer service skills. I have a sense of commitment to my employer, am honest, innovative and can juggle a variety of tasks. Work well under pressure and take feedback well; am dependable conscientious and eager to learn. I would be eager to complete any additional training required of me to acquire a position. I would be happy to furnish references upon request.
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