General Manager with Operational Excellence and People Development

Sam Hussein

Saint Peters, MO ***** +1-314-***-**** **********@*****.***

Work Experience

General manager

Panda Expres Sunset Hills, MO

June 2025 to April 2026

my position as a general manager at panda express rolls around creat a culture and an environment for my people to make them feel safe and valued and heard, creat a plan to achieve the company’s goals and drive the company’s sales up to meet the store sales target, managing food cost, read the p&l closely for each month and catch if there is anything that needs to monitored and keep an eye on, hiring and promoting chefs and shift leads and assistants, managing labor General Manager

Ruiz mcdonalds St. Louis, MO

January 2019 to June 2025

My job as a general manager is to make sure that the business is running smooth, meet all the company's targets and goals, hit the yearly sales projection, train managers on how to do the inventory and truck order properly, train managers on how to do food safety properly to ensure that we are serving safe food to our customers, make sure that thr store is fully staffed with the right people to ensure that we are doing a great customer service, ensure that the managers and employees following procedures, train crew and develop them to become managers and to show the best version if them self, provide the managers with all the information they need at all time to make sure they run a great shift, follow up on the shift managers to make sure they hit the daily sales projection by providing them with all the information they need and the help they need in order to achieve the daily goal, make sure that there is communication between me and my managers, train managers on how to do schedule that meets all the employees needs, help the managers to solve any problems that they can't solve on their own, train the managers on how to do cash audit, make sure we are running a great food cost, having meetings weekly to see what went good and what went wrong for the week and creat a plan on how to achieve what we are looking for, working with my people as a team in order to create a great environment for our people and our customers .

1st Assistant Manager

Banducci mcdonalds Creve Coeur, MO

January 2018 to November 2019

My job as an assistant manager is to help the store to get to the best version of it, my job was trying people on how to run a good shift to provide the best customer service, doing g inventory amd truck order, make sure the cleanliness of the store is one of our priorities, train people on food safety, make sure we meet the targets of our company, scheduling people

Shift Manager

Aldi’s Florissant, MO

January 2017 to December 2018

Make sure that we provide our customers the speed there looking for, make sure that the store is clean at all time, helping the customers as needed, handling cash, doing inventory, unload truck, organize the products as they come off the truck, developing crew people to become manager General Manager

F. F. & G. LC

Education

Business Administration (Bachelor's degree)

Jordan university Jordan, MN

January 2011 to September 2015

Upper secondary education

Skills

Shift Management Business development Job board recruitment Hospitality Food service management - Food service management experience (6-10 years) Food Safety Serving Referrals

(candidate sourcing) Cost control Forecasting Customer relationship building Staff scheduling Role-playing (training delivery method) Self-directed learning Interviewing Team management Profit and loss analysis Mentoring Customer communication Customer service Supervising experience Managing hospitality teams Time management Budgeting Sales Conflict resolution Assistant Manager Experience Food safety management Profit & loss Food handling Quick service & fast food restaurant Coaching Food service inventory management Management Team motivation (leadership skill) Food service Performance management Internal hiring Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (11-20 sessions) Leadership Restaurant management Restaurant experience Customer relationship management Operations management Merchandising Delegation Complaint handling Organizational skills Communication skills Team leadership Strategic planning Managing food service teams - Largest food service team managed (More than 20 team members) POS POS systems Customer satisfaction surveys Kitchen experience Inventory Control Labor Cost Analysis Languages

English

Arabic - Fluent

Certifications and Licenses

ServSafe

Driver's License

Contact this candidate