Logistics Support & Cybersecurity Professional

TONY PARISI

Des Plaines, IL *****

630-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dynamic Customer Service and Logistics professional with 10+ years experience in remote support, logistics coordination, and compliance-driven operations. Expert in data entry, analysis, and client inquiries via phone, email, and live chat, with a proven track record of ensuring accuracy and efficiency in fast-paced environments. TSA-STA certified and OSHA-aware, now fortified with cybersecurity expertise from Google and IBM certifications, including social engineering mitigation, threat analysis, security monitoring, NIST Cybersecurity Framework, and mastery of the 8 CISSP security domains.

Seeking opportunities in customer service, logistics, data entry, sales, cybersecurity analyst, data researcher roles, risk management skills, and AI driven tools to safeguard data and optimize processes. CORE SKILLS

Remote Customer Support Live Chat & Inbound calls Email Communication Data Entry & Order Processing Transport & Logistics Coordination Customs & Freight Documentation Compliance & Safety Procedures Inventory Management Microsoft Office Suite TMS Cybersecurity & Threat Management CERTIFICATIONS

Google Cybersecurity Professional Certificate- Coursera- Completed March 2026 IBM AI Engineering/Machine Learning Professional Certificate-Coursera- Completed March 2026 PROFESSIONAL EXPERIENCE

DSV Air and Sea, Bensenville, IL June 2025 to Current A leading global provider of logistics services. Logistics Specialist:

● Coordinated inbound and outbound shipments, ensuring accurate labeling and processing.

● Managed inventory records and performed data entry for shipment tracking and order accuracy.

● Provided support to team members and clients, assisting with inquiries and documentation.

● Led third-shift team of 10 as a temporary Team Leader (Jan 2026 to March 2026).Served as

● Hazmat trained for secure shipment handling, applied risk assessment protocols to shipments. AMERICAN MEDICAL TECHNOLOGISTS, Rosemont, IL May 2023 to Oct. 2024 A certification agency and membership society for select health professionals. Medical Certification Advisor:

● Guided new and current members in obtaining and maintaining their medical certifications by following state standards in the medical industry.

● Processed 30+ applications, audits, and renewals monthly submitted by members in need of recertification and new applicants.

● Delivered remorse customer service by assisting members via email, inbound calls, and live chat.

● Processed payments and upselling membership benefits Bollore Logistics, Schiller Park, IL November 2019 to April 2023 A company specializing in freight-forwarding

Distribution Agent:

● Tracked and managed freight via Transportation Management Software.

● Maintained shipment records, input data, and prepared reports.

● Supported customer inquiries regarding freight status and documentation. Magnetic Inspection Laboratory, Elk Grove Village, IL July 2015 to November 2019 A provider of metal finishing, coatings, nondestructive testing, and precision welding to the Aerospace, Medical, Industrial, and Power Generation industries.

Customer Service Support

• Loaded and unloaded carrier vans, trucks, and cargo crates across warehouse departments.

• Handled inbound calls and customer support related to shipments and inventory.

• Checked order statuses, troubleshot inquiries via phone, email and in person, and performed upselling of services for aircraft parts, sales, and marketing parts for expanding.

• Input purchase order details, inventory, and information into system software and Excel spreadsheets. R&M Trucking, Franklin Park, IL October 2008 to July 2015- Dock Worker/Warehouse Agent TECHNICAL SKILLS

LANGUAGE

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