Customer Support Specialist - Detail-Oriented Communicator

Jala Douglas

Phoenix, AZ • 480-***-**** • [***.*******@*****.***]

Professional Summary

Detail-oriented and dependable professional with experience in data entry, email communication, customer support, and digital record management. Skilled in maintaining accuracy, organizing information, and supporting daily operations in fast-paced and remote work environments.

Core Qualifications

● Data Entry & Database Management

● Email Support & Professional Communication

● Customer Service & Support

● Microsoft Office & Google Workspace

● Digital File Organization

● Typing & Data Accuracy

● Documentation & Record Keeping

● Attention to Detail

● Time Management & Multitasking

● Problem Solving

● Remote Collaboration Tools

● Organization & Task Management

● Reliability & Adaptability

● Ability to Work Independently

Professional Experience

Busy Bees – Lead Teacher

Phoenix, AZ 2025 – Present

● Maintain accurate records and organize daily documentation and classroom operations.

● Communicate professionally with families through email, phone, and in-person interactions.

● Manage schedules, multitask effectively, and adapt to changing daily priorities.

● Support structured workflows while maintaining attention to detail and organization.

Jasinski Elementary School – Educator

Phoenix, AZ 2023 – 2025

● Managed digital records and maintained accurate information using internal systems and online platforms.

● Responded to inquiries via phone and email in a professional, timely, and customer-focused manner.

● Collaborated with team members to support daily operations and ensure smooth, organized workflows.

● Juggled multiple priorities in a fast-paced environment while consistently meeting deadlines and performance expectations.

Walgreens – Pharmacy Technician /Customer Support

Phoenix, AZ 2021 – 2023

● Provided high-volume customer support by assisting with transactions, account inquiries, billing concerns, and service requests in a fast-paced environment.

● Scheduled appointments.

● Delivered calm, solution-focused assistance while resolving customer issues with professionalism, patience, and attention to detail.

● Verified customer information and maintained accurate, up-to-date records across internal digital systems.

● Responded to insurance, billing, and account-related inquiries while ensuring clear communication and effective problem resolution.

● Managed multiple communication channels while consistently meeting response time expectations.

● Demonstrated strong multitasking, organization, and time management skills in a remote-ready support environment.

● Collaborated with team members and supervisors to ensure a seamless and positive customer experience.

Education

Bachelor of Science in Elementary Education (In Progress) Grand Canyon University

Technical Skills

● Microsoft Word, Excel, and Outlook

● Google Docs, Sheets, and Gmail

● Zoom & Microsoft Teams

● Typing & Data Entry

● Internet Research

● Digital File Organization

● Email Communication

Certifications

* CPR Certification

* First Aid Certification

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