Operations Leader and Store Management Specialist
Resume:
DEMARIO
JOHNSON
*****************@*****.**
m
Calera, AL 35040
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
PROFESSIONAL SUMMARY
Dollar General - Store Manager
Birmingham, AL • 06/2019 - Current
Express International - Director of Operations
09/2018 - 04/2019
Lowes Home Improvment - Operations Manager
WORK HISTORY
Managed inventory control, cash control, and store opening and closing procedures.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Oversaw day-to-day production activities in accordance with business objectives.
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Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
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Developed systems and procedures to improve operational quality and team efficiency.
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Collaborated with senior management to develop and execute long-term corporate goals and objectives.
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• Monitored budget and utilized operational resources. Achieved team goals through formalized training plans, coaching, and performance management.
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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Reduced operational risks while organizing data to forecast performance trends.
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SKILLS
• Staff Management
• Materials Planning and Logistics
• Oversee Administrative Functions
• Leadership Development
• Process Improvement
• Multitasking and Organization
• Operations Oversight
University of South Alabama
Mobile, AL • 05/2012
Master Of Engineering: Computer
Engineering
Alabama State University
Montgomery, AL • 09/2009
Bachelor Of Computer Science
EDUCATION
North, SC • 06/2011 - 06/2018
Allstate Corp - Technical Manager
Mobile, AL • 06/2007 - 11/2010
Winn Dixie Supermarket - Produce Manager
Montgomery Al • 06/2005 - 06/2010
Supervised operations staff and kept employees compliant with company policies and procedures.
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Developed systems and procedures to improve operational quality and team efficiency.
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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
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Led hiring, onboarding and training of new hires to fulfill business requirements.
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Developed and implemented strategies to maximize customer satisfaction.
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Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
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Trained new employees on proper protocols and customer service standards.
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Trained and guided team members to maintain high productivity and performance metrics.
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Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
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Managed implementation of new technological improvements resulting in increased efficiency.
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Developed suggestions for technical process improvements to optimize resources.
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Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
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Managed deliverable estimates, negotiated resource conflicts and allocated resources.
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• Recruited and trained IT team members.
Analyzed project-related information and made recommendations based on discoveries.
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• Coached and mentored new team members.
Maintained produce area and kept produce storage area clean and sanitary.
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Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
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• Assisted customers with produce questions.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
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• Priced produce to achieve margin and sales goals. Maintained produce display, and prep and storage areas in clean and orderly condition.
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• Purchased produce following guidelines of marketing plan.
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