Customer Support & Administrative Specialist
Resume:
Shellee Ellis
Winchester, KY *****
****************@*****.***
Skills
● Microsoft Softwares
● Customer Service
● WPM 52
● Excellent communication skills
● Data Entry
● Phone Etiquette
● Phone Management
● Technical support
● Excellent organizational skills
Experience
July 2025- present
Celerity Staffing, WI, Customer Care Specialist
● Inbound and outbound calls
● Providing excellent customer service to providers, pharmacies, and members
● Faxing Exceptions to Coverage and Prior Authorization forms to providers
● Checking coverage for various medications and for different types of plans such as Exchange, Commercial and Medicaid plans
February 2025 to July 2025
Speedway, Winchester, KY, Assistant Store Manager
● Inventory
● Scheduling
● Placing truck orders
● Checking in vendors
● Training new employees.
November 2024 to February 2025
First Source Solutions, Lexington, KY, Patient Financial Advocate
● Screening patients that are listed as self pay for Medicaid
● Apply eligible patients for Medicaid through KY benefits portal
● Add new babies to mother’s medicaid cases
June 2021 to October 2024
2
Maximus and Pearl Interactive LLC, Winchester, KY Dual CSR
● Inbound calls for federally funded Marketplace states, and Medicare
● Apply for Premium Tax credit for consumers who do not have current medical coverage through an employer, state medicaid, and Medicare
Education
National College of Business and Technology, Richmond, KY Business Administration / Accounting
June 2002 to June 2005
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