Customer Service Leader with 25+ Years Experience
Resume:
Conway SC *****
***********@*****.***
Amy Austin
SKILLS
** ***** ******** ******* **********, Detail Oriented,Ability to Multi Task,Excellent communication skills,Leadership skills,Excellent Time Management, Self Starter,Team work,Outlook, Word, Excel, Cash Handling, Collections,Excellent written communication,Effective complaint handling, Customer Relationship Building,Order processing,Clerical experience,POS system.
EXPERIENCE
Battle LP Gas,Conway SC— Service Coordinator
August 2024 - PRESENT
Manage current accounts while enrolling new customers Manage Service Schedule
Scheduling of new customer installs and service calls for existing customers. Manage high call volume
Manage emails
Filing
Collection for past due customers
High Call Volume
Assisting in person customers
Working with sales team to set up and schedule new customers Maintain professionalism while handling customer complaints, Rollerblade, Lebanon NH — Dealer Services
June 2021- May 2024
Manage customer orders accurately, timely, and efficiently from forecast to sell through
Support the e-commerce team with the B2B platform by managing accounts, orders and incentives while also continuing to expand knowledge of the platform. Manage and process the Skate In School program and orders working closely with SIS sales team
Work closely with supply team with availability, supply and forecasts • Drive issues to resolution
Seek proactive engagement with your market/territory Support the sales force with territory intelligence and reporting • Support logistics centers with effective communication, prioritization, and listening • Provide support and work closely with the Consumer Services team as needed Continuous expansion of product knowledge and expertise as required to service territory
Assist all other departments as needed to support the Customer Service Mission Statement
Other duties as requested by manager
Pathways,Claremont NH - Employer Liaison
July 2021 - November 2022
Cultivated and maintained relationships with families to provide qualified mentors to assist with home care needs.
Conducted regular meetings with employees to understand their roles needs and provide tailored recruitment solutions to meet those needs. Managed 30 employees time cards and mileage requests Communicated with all departments to maintain positive relationships Interviewed new candidate for mentor rolls
Approved time card
Volkl, Lebanon NH -Warranty Manager
May 2015 - July 2021
Oversaw all aspects of warranty claims processing, including claim submission, review,
, and approve reimbursement, ensuring timely and accurate resolution. Developed and implemented warranty policies and procedures to improve efficiency and accuracy in handling claims, resulting in a reduction of processing time by 20%. Managed a team of warranty specialists, providing training, mentoring, and support ensure high-quality service delivery and customer satisfaction. Conducted regular audits of warranty claims to identify trends, root causes of issues, and opportunities for process improvement, resulting in a 15% decrease in claims rejections.
Collaborated with cross-functional teams, including product development, quality assurance, and customer service, to address and resolve complex warranty issues and improve product quality.
Rollerblade, Lebanon NH - Customer Service
April 2001 - May 2015
Answer High volume phone calls
Manager high volume emails
Set up new accounts while managing and retaining existing accounts Work with a territory of sales reps and assisted them with territory management Invoicing
Credit and rebilling when needed
Worked with product manager to roll out new product to dealers Worked with warehouse to ensure timely shipping
Worked with the inventory team to maintain accurate inventory in the system. Army National Guard - Sergeant E5
November 2006 - November 2015
Supervises 8–16 soldiers as a squad leader, leading by example and enforcing unit standards.
Trains soldiers in MOS (Military Occupational Specialty) skills, physical fitness, and professional development.
Conducts inspections, maintains accountability of equipment, and prepares the team for missions.
Manages soldier welfare, health, counseling, and morale Manage inventory of myself and soldiers
Combat readiness training
Mechanic of big wheeled military vehicles
Combat lead truck driver in Iraq
McDonalds, Newport NH -Manager
November 1994 - April 2001
Manage shift of 10 -15 people
Quality Control
Scheduling for staff
Inventory
Cash handling
Deposits
Ensure the equipment is maintained
Training of new staff and management
EDUCATION
Newport High School,Newport NH — Diploma
September 1992- June 2026
SerfSafe - 1998
AWARDS
ARCOM -Army Commendation Medal
Employee of Year 1998
References
Heather McCall
Supervisor
Rollerblade USA
*******@*********.***
Michelle Causey
Manager
Batlle LP Gas
********@***********.***
Aubrey Strickland
Service Manager
Battle LP Gas
Fredrick James
Army NCO
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