IT Project Manager - Digital Health & Public Sector Delivery

Jackson Jose

Toronto, Canada

437-***-**** *******@*****.***

LinkedIn: linkedin.com/in/josejackson

PROJECT MANAGER / TECHNICAL SCRUM MASTER DIGITAL HEALTH OPS AGILE (PSM I, PSPO I) ENTERPRISE DELIVERY

Professional Summary

Senior IT Project Manager with 10+ years of experience delivering large-scale Clinical Information System (CIS) and Health Information System (HIS) implementations across Canadian public sector healthcare environments. Proven expertise leading multi-stream, enterprise-wide healthcare transformation programs including Oracle Health (Cerner Millennium), Infor HRCM, and legacy system modernization initiatives. Strong background in project governance, RAID management (Risks, Actions, Issues, Decisions), executive reporting (monthly, quarterly, ad hoc), and stakeholder engagement across clinical, operational, and technical teams. Experienced in Agile, Waterfall, and Hybrid delivery models, with a focus on integrating clinical systems, hospital ancillary systems, and ensuring alignment with healthcare standards, privacy (PHIPA), and regulatory requirements.

CORE STRENGTHS

Healthcare Transformation (CIS / HIS / EMR)

Executive advisory & steering committee reporting

PHIPA-aligned privacy & security governance

OPS I&IT standards & public sector delivery

SDLC (Agile, Hybrid, Waterfall) and SCRUM

Agile backlog management, user story writing & acceptance criteria

Delivery metrics (velocity, throughput, defect trends)

Supply chain coordination & vendor management

Risk, issue & dependency (RAID) management

Cutover, transition & legacy system sunsetting

Organizational Change Management (OCM)

Healthcare IT (HIS / EMR / Oracle Health / Cerner Millennium)

RAID Management (Risks, Actions, Issues, Decisions)

Executive Reporting (Monthly, Quarterly, Ad Hoc)

Steering Committee & Governance Reporting

PROFESSIONAL EXPERIENCE

City of Toronto – Toronto Water

Project Manager Aug 2025 – March 2026 Toronto (Hybrid)

Program: Toronto Water One Device Policy

Led a multi-stream enterprise modernization program across 20+ sites to standardize endpoint devices, AV infrastructure, and IT service delivery workflows.

Key Responsibilities & Achievements:

Directed three major workstreams: Device Standardization, AV Modernization & Service Depot rollout.

Implemented enterprise-wide device standardization strategy with role-based configurations (office, field, hybrid).

Led AV modernization across enterprise meeting environments, improving hybrid collaboration capabilities.

Designed and deployed centralized service depots, improving logistics, inventory control, and distribution efficiency.

Managed end-to-end supply chain lifecycle: procurement, warehouse receiving, staging, kitting, and distribution.

Coordinated with vendors, procurement teams, and internal stakeholders for sourcing and fulfillment.

Developed executive dashboards, milestone tracking, and PMO reporting (MS Project, Smartsheet).

Applied Agile/Hybrid delivery approach, adapting to evolving business and operational requirements.

Managed risk, issue, and dependency tracking, ensuring governance alignment and escalation readiness.

Led stakeholder engagement, communication, and training initiatives to support adoption.

Nova Scotia Health Authority

Project Manager / Scrum Master Jul 2024 – Jul 2025 Remote

Program: One Person One Record (OPOR) / HRCM

• Delivered a province-wide healthcare transformation program impacting multiple hospital and clinical operations across Nova Scotia. Led three enterprise healthcare workstreams Patient Billing, Charged Services & Supply Chain Pharmacy within a province wide HIS and revenue cycle transformation program.

Key Project: Provincial CIS / HIS Implementation (OPOR)

- Scope: Multi-stream healthcare transformation across billing, pharmacy, and clinical support systems

- Environment: Oracle Health (Cerner Millennium), Infor HRCM

- Role: End-to-end delivery, governance, reporting, and stakeholder coordination

Key Responsibilities & Achievements:

Provided executive advisory on financial, operational, and system transformation impacts.

Developed integrated multi-workstream delivery plans, managing cross-functional dependencies.

Established governance frameworks, steering committees, and RAID management processes.

Facilitated Agile ceremonies (Sprint Planning, Backlog Refinement, Reviews, Retrospectives).

Authored and managed user stories with clear acceptance criteria, aligning business and IT teams.

Tracked delivery metrics (velocity, throughput, defect trends) to drive continuous improvement.

Coordinated SIT/UAT, defect triage, release readiness, and post-go-live stabilization.

Led cutover strategy and legacy system transition (Meditech & McKesson Oracle Health).

Ensured PHIPA compliance with Privacy, IAM, and Security teams.

Enabled cross-functional alignment across Finance, Pharmacy, IT, and vendor teams.

Produced monthly, quarterly, and ad hoc project reports including RAID logs, milestone tracking, and resource utilization reporting for executive stakeholders.

Managed integration across hospital ancillary systems including pharmacy, billing, and clinical support services.

Ministry of Health (Ontario Public Service)

Project Control Officer / Systems Analyst – Senior Apr 2022 – Jun 2024 Toronto

Program: Cloud Adoption Journey

Project: Kingston Data Centre (KDC) to Guelph Data Centre (GDC) Migration

Led migration of 150+ mission-critical healthcare applications to modernized infrastructure and cloud.

Key Responsibilities:

Delivered OPS-governed infrastructure transformation aligned to I&IT standards and AODA.

Supported healthcare system readiness and infrastructure modernization for applications supporting clinical and hospital operations.

Produced executive-level reporting, RAID logs, and governance documentation aligned with OPS healthcare delivery standards.

Managed complex technical environments (Oracle, Solaris, Linux, Windows, Mainframe).

Oversaw Oracle upgrades (11g 19c) and cloud readiness initiatives.

Coordinated disaster recovery and network recovery testing across Health Services Cluster.

Created RACI matrices, risk registers, PCRs, RFCs, and governance artifacts.

Managed end-to-end project lifecycle (initiation execution closure).

Ensured PHIPA compliance and security governance during migration.

Supported executive reporting and strategic infrastructure planning.

IBM Consulting – Canada & Middle East

Project Manager

Jan 2020 – Dec 2021 Toronto

Client: Saudi Electricity Company (SCC)

Worked As a Project Manager Leading a nationwide digital transformation project to upgrade analog electricity meters to digital meters, improving energy efficiency and customer experience. Managed the project where data from Microsoft Power BI was integrated and displayed as an interactive dashboard in Tableau.

• Risk Management: Conducted comprehensive risk assessments and developed mitigation strategies to manage risks effectively.

• Project Management: Managed project expenses and milestones, ensuring no cost overruns and timely delivery. Conducted weekly meetings for updates and issue resolution. Utilized Agile methodologies for iterative development, incorporating user feedback to exceed client expectations.

• Performance Monitoring: Forecasted expenses and monitored performance to prevent cost overruns. Identified opportunities for process improvement within the shared service model.

• Client/Stakeholder Communication: Maintained positive relationships with clear communication and regular updates. Reported on budget, progress, and technical issues to management and vendors.

• Organizational Change Management: Implemented change readiness strategies to support workforce transition from manual meter readings to digital processes.

• Team Leadership: Led a team of 15 professionals, including architects, testers, and Power BI specialists, ensuring timely delivery of milestones. Worked with cross-functional teams on cloud-based applications.

• Documentation and Coordination: Created roadmaps, project plans, KPIs, WBS, and staffing requirements. Facilitated stakeholder meetings and managed documentation with MS Suite, 365 and Sharepoint.

Project Manager / Scrum Master – TAMM Initiative

Sep 2018 – Dec 2019 Dubai

Client: Abu Dhabi Police / Government of Abu Dhabi

Delivered digital government platform enabling vehicle licensing, traffic fines, and registration services.

Managed full SDLC lifecycle including SIT & UAT.

Led Agile and SCRUM sprint planning and backlog management.

Conducted design thinking workshops with law enforcement stakeholders.

Managed API integrations with licensing & inspection systems.

Coordinated third-party logistics and supply chain workflows.

Translated business requirements into technical backlog items and coordinated solution design with engineering and architecture teams.

Project Manager / Business Analyst – AI & Innovation Program

Aug 2017 – Aug 2018 Dubai

Client: Department of Health – Abu Dhabi

Delivered mobile health app & AI chatbot initiative.

Delivered AI-powered healthcare mobile app and chatbot.

Managed budgets, timelines, and releases.

Coordinated offshore development teams.

Led Steering Committee reporting and governance.

Facilitated SIT/UAT and defect resolution cycles.

Earlier Roles (2015–2017)

Project Control Officer – SAP ERP Bid (Led RFP/RFB response coordination, vendor documentation, compliance matrix development, and executive proposal support for government procurement process)

QA / IT Analyst & Business Analyst roles

Sales & Operations Engineering Roles

CORE COMPETENCIES

Enterprise IT Project Management

Digital Health (HIS / EMR / Oracle Health)

OPS Governance & Public Sector Delivery

Cloud & Data Center Migration (Azure)

Supply Chain & Vendor Coordination

Risk & Issue Management

Clinical Information Systems (CIS), Health Information Systems (HIS),

EMR/EHR, Hospital Ancillary Systems

Executive Reporting & Steering Committees

Agile, Hybrid & Waterfall SDLC

Organizational Change Management

PHIPA & Privacy Compliance

ERP & Revenue Cycle Systems

Infrastructure Modernization

PROFESSIONAL CERTIFICATIONS

Professional Scrum Master™ - AI Essentials Certification – Scrum.org 2026

Professional Scrum Master™ I (PSM I) – (Hands-on Scrum Facilitation)– Scrum.org 2026

Professional Scrum Product Owner™ I (PSPO I) 2026

Generative AI Overview for Project Managers Project Management Institute (PMI) 2026

IBM Agile Explorer – 2019

IBM Design Thinking Practitioner – 2016

IBM Privacy Foundations – 2021

DevOps Essentials (IBM) – 2019

CLEARANCES

Canadian Police Information Centre (CPIC) Records Search, CSI Workplace background screening – 2025 - August

Criminal Record & Judicial Matters Check (CRJMC), Triton Government – 2022

TOOLS & TECHNOLOGIES

MS Project Smartsheet Planview Jira Confluence ServiceNow Azure DevOps Microsoft Azure SharePoint Oracle Health (Cerner) Infor HRCM Power BI Tableau SAP Microsoft 365

EDUCATION

Post Graduate Diploma – Business Systems Analysis & Project Management

Canadian College of Business, Science & Technology 2024–2025

MSc – Logistics, Procurement & Supply Chain Management

University of Nottingham UK

Bachelor of Engineering – Mechanical Engineering

Birla Institute of Technology & Science Dubai

REFERENCES

Samuel Egbedeyi, Nova Scotia Health (*****************@*****.***, +1-647-***-****);

Azhar Sheikh, Ministry of Health & Long Term Care (OPS) (********@******.***, +1-519-***-****);

Douglas Smith, Ministry of Health - (OPS) (*******.*****@*******.**, +1-647-***-****).

John Palakunnel, Metrolinx, Senior System Analyst, (***********@*****.***, +1-647-***-**** )

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