Administrative Professional with Healthcare Focus

STEPHANIE R. CHISHOLM

** ***** ******** ****** – Apt. 14, Ossining, NY 10562

Mobile: 914-***-****

*****************@*****.***

KEY QUALIFICATIONS

Experienced Administrative professional

C-Level Executive support – Finance and Healthcare

Calendar management, scheduling, travel arrangements

Event planning, meeting logistics and board presentations

Microsoft 365 – Outlook, Document management, Excel spreadsheets, PowerPoint presentations

Data Entry – Medical records and return mail

Project management deliverables and reports

Skilled in medical records retrieval and support of patient/client experience

Excellent customer service and problem-solving ability

Office operations and procedure support – staff supervision, guidance, and job training

Knowledgeable in Credentialing process for healthcare providers

Accounts management, contracts, purchases, and leases; accounts receivables and payables

Liaison for clients and vendors – supporting and maintaining strong business relationships

Proven ability to work independently and productively

Professional verbal and written communication skills

WORK HISTORY

Randstad Staffing - Contractor

Assignment - Cigna/Evernorth – Remote 2/2024 – 11/2025

Data Entry Representative for Return Mail Processing

For providers and members - processed EOB, EFT and appeal letters for claims and denials. Interacted with team members and managers through email and Webex to support effective data management, work coordination and goal efforts. Worked with Jira for work assignment and production reporting.

Ciox Health – Hudson Valley area

Health Information Specialist 1 – Client Representative

Westchester Medical Center – Hybrid - 8/2022 – 9/2023

Phelps Memorial Hospital - Hybrid - 07/2021 - 7/2022

Managed patient accounts for release of information (ROI) for medical records

Verified medical record request in accordance with HIPAA compliance release of information (ROI)

Reviewed authorizations and documents received

Data entry for intake, patient record search and retrieval

Interaction with clients, patients, and various businesses and government organizations

Received high volume of medical records requests via phone, e-mail, client inbox and mail delivery

Handled difficult inquiries effectively with skill and compassion for a successful end-result

Maintained quality customer service while safeguarding the patient’s right to privacy

Administrative responsibilities included managing correspondence, making calls and processing mail

Montefiore Medical Center- MOSES Campus - Bronx, NY

Office Coordinator II - Patient Logistics – Admitting - 01/2017 – 07/2021

Team leader for bed controllers – monitored bed assignments and transfers; provided coverage as needed

High volume calls and in-person requests and inquiries - patient information

Administrative support for director and management team; contact resource for medical staff

Transportation arrangements – ambulette service and patient transport for transfers

Responsible for recording and securing patient valuables; manage safe audit reporting

Lead for weekly conference calls – critical care bed assignments

Patient data management – utilizing EPIC and TruPoint reporting systems

Hospital work queues for billing resolutions and resubmissions

Managed electronic document files; compile data and update numerous reports

CMO Montefiore Care Management of Montefiore Medical Center - Yonkers, NY

Office Coordinator II - Compliance, Contracting and Corporate Affairs

06/2014– 12/2016

Administrative support for the Senior Director and management

Backup Administrative support for the Chief Administrative Officer

Managed 10+ calendars - updates and postings for CMS /ACO pioneer briefings event calendars

Support for entire office environment

New hire training and compliance reporting

High volume calls and in-person inquiries - clients and colleagues

Contract administration – Document prep and signature execution

Project management - partners with project manager

Multiple projects for network development and reporting

Document creations and management - Proofreading and editing

Board presentation and packet preparations

Compliance reports and other deliverables

CenterLight Healthcare Systems - Bronx, NY

Executive Assistant - Clinical and Health Plan Operations

02/2011 – 10/2013

Executive Assistant for the Senior V.P. of Clinical Operations and the Senior V.P. of Health Plan Operations

Administrative support for nursing and care management teams

Timekeeping for 50+ employees - Kronos

Managed confidential employee and health evaluation files

Credentialing for nurses, nurse practitioners and CNAs

Recruitment - scheduled interviews and organized new employee on-boarding process

Department of Health – data compilations for audit reports on nursing homes and adult day care centers

Planned and coordinated events, travel, conferences, calendars, and agendas for international visitor tours

Accounts payables - purchase orders, checks, and reimbursements

Wartburg Home Adult Care Community - Mt. Vernon, NY

Executive Assistant - Skilled Nursing Facility/Administration

01/2010 - 07/2010

Executive Assistant for the Administrator and Medical Director

Team leader - supervised rotational administrative coverage

Excel spreadsheets and PowerPoint presentations; Financial reports and deliverables

Compliance monitoring and credentialing updates

Procurement - office supplies and equipment; accounts payable

Physicians on-call calendar - scheduling and posting status

Customer services - liaison for residents and families

W.R. Berkley Corporation - Greenwich, CT

Executive Assistant – Finance

10/2005 – 11/2009

Executive Assistant for Senior V.P. and Chief Financial Officer

Support for V.P. of Investor Relations with marketing projects

Coordinated meetings, maintain executive calendar and travel logistics

Management multiple projects, creating documents, Excel spreadsheets and Power Point presentations

Collaborated with company business partners, investors, contract holders and office associates

Updates to investor profiles and demographics; prepared financial packages for investors

Employee census reporting for all company locations

Website content management – monthly news releases, quarterly reports, and company activities

Cornell University – Weill Medical College – New York, NY

Senior Administrative Assistant – Cornell Physician Business and Finance Offices

01/1996 – 06/2005

Administrative support for two Senior Directors and management team

Managed front office operations and supervised clerical staff

Utilizing Financial Reporting System to manage expenditures, procurement, purchases, and timesheets

Partnered with human resources scheduling interviews, new hire on-boarding, training, and employee appraisals

Calendar management, conference setups, meeting coordination and travel logistics

Accounts receivables and payables, petty cash, and travel reimbursements

Managed vendor relations - contracts proposals and bids, equipment leasing and medical coding supplies

EDUCATION

Bachelor of Arts in Business Administration – Healthcare Administration

Monroe College, Bronx, NY – Graduated 2006

SKILLS

MS Office advanced proficiency - Word, Excel, PowerPoint, and Outlook; and Adobe Acrobat Pro

MS Office intermediate skills – Access and Visio

Lotus Notes, OneNote, Raiser's Edge, Results Plus, Kronos, Lawson, e-Champ, SharePoint

Medical records retrieval resource programs - EPIC, Health Source, Meditech, QuicDoc, Cerner, Elkay and TruPoint

Return Mail – programs – IBM sessions for Proclaim, CPF, CED, IVIEW, IBORE, DentaCom, DentaQue, FiServ and Jira

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