Security Operations Specialist

Jemal Antonio Watler

**** ******** *****

Harker Heights, Texas 76548

Cell: 254-***-****

Email: *.**********@*****.***

Objective:

To obtain a challenging position with a growing company. Summary:

I am United States Army Veteran. I have 10 years of experience in securing personnel and facilities. I am hard-working with experience adapting to harsh conditions and am able to pay very high attention to detail. I have over 10 years of experience working with others as a team. Key Qualifications:

● Punctual

● Honest

● Reliable

● Security Oriented

● Time Management

● Planner

● Adaptive

● Integrity

● Fast Learner

● Leader

● Friendly

● Team Player

● Type 35 words per minute

● Proficient in Microsoft Office Products

Employment History:

● Fort Hood Family Housing (Winn Company) Maintenance HVAC Specialist, Fort Hood, Texas January 2020 - current

Heating Ventilation Air Conditioning (HVAC) Technician i. Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems. ii. Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer. iii. Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form.

iv. Maintain proper stock, parts, tools, and safety equipment in the vehicle. Maintain and submit monthly mileage log forms.

v. Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary. vi. Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is need to correct

vii. Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services

● Arties Heating and Air, Killeen, Texas, June 2016 – December 2019 o Heating Ventilation Air Conditioning (HVAC) Installer i. Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems. ii. Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer. iii. Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form.

iv. Maintain proper stock, parts, tools, and safety equipment in the vehicle. Maintain and submit monthly mileage log forms.

v. Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary. vi. Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is need to correct

vii. Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).

● Teleperformance, United Health Care, Killeen, Texas, February 2016 – June 2016 o Customer Service Representative

Assists elderly with health insurance needs and questions

Responsible for all customer inquiries and questions

Troubleshoot equipment and system problems

Problem solve to help customers resolve issues on first call

Enters data from customers into various software programs

Appropriately communicate with upset customer

Performs other related duties and assignments as needed

Exercise retention efforts when appropriate

Identify customers who are comparison-shopping and inquiring about contract terms

Assisting the customer with the correct price plan

● United States Army, November 2009 – Current

o Army National Guard, Infantryman, Fredericksburg, Texas, December 2015 – Current

o Army, Infantryman, Fort Benning, Georgia, Fort Drum, New York, Fort Hood, Texas, January 2010 – September 2015

o Army National Guard, Infantryman, Cambridge, Massachusetts, November 2009 – January 2010

Responsible for maintaining the safety and morale of other soldiers

Responsible for operating and maintaining weapons such as rifles, machine guns, mortars, and hand grenades

Locating, constructing and camouflaging positions and equipment

Evaluating terrain and recording topographical information

Operating and maintaining field communications equipment

Assessing need for and directing supporting fire

Placing explosives and performing minesweeping activities on land

Participating in basic reconnaissance operations

Responsible for guarding multi-million dollar equipment and supplies

Certified in Structured Self Development

Deployed March 2011 – March 2012

Received Army Accommodation Medal, December 2011

Received Army Achievement Medal (2), February 2011, October 2015

Received Non Article 5 NATO Medal, March 2011

Received Army Good Conduct Medal, March 2013

Received Combat Infantry Badge, May 2011

● Celadon Security, Boston, Massachusetts, January 2008 – November 2009 o Security Officer

Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry in commercial and residential areas.

Obtained help by sounding alarms.

Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Controlled traffic by directing drivers.

● Macy’s, Boston, Massachusetts, January 2006 – December 2007 o Receiver

Unloaded and unpacked new merchandise shipments, and prepare them for the selling floor by folding, hanging, or stacking

Delivered new merchandise to the appropriate department for placement on the selling floor or stock area

Organized and maintained merchandise in stockrooms, and fill in the selling floor as needed

Utilized systems and procedures to enhance selling efficiencies and complete support duties

Collected damaged merchandise from designated areas and accurately completed required paperwork

Restocked register wrapstand supplies and collect hangers

Assisted with the pulling and preparation of merchandise for shipment to customers

Provided support for major sales events

Participated as needed in selling floor recovery, including folding and hanging merchandise and restocking the selling floor

● AMC (American Movie Cinema) Movie Theater, Boston, Massachusetts January 2006 – December 2007

o Floor Staff

Responsible for cleaning and waxing floor using a buffer

Assisted with the concession stand by taking customer orders, collecting cash and keeping the area clean.

Assisted patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

● LONGWOOD SECURITY, Children’s Hospital, Boston, Massachusetts, February 2005 – January 2006

o Security Officer

Responsible for ensuring daily operations, such as appointments, went as smoothly and safe as possible

Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Obtained help by sounding alarms.

Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Controlled traffic by directing pedestrians.

● Hep-Zepi USA, Boston, Massachusetts, July 2005 – August 2006 o Salesman

Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs

Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor

Maintaining selling floor presentations, and restocking them as needed

Learned company systems and procedures to enhance selling efficiencies and complete support duties

Handle all returns courteously and professionally

Responsible for achieving personal sales goals

Maintain a professional attitude with sincerity and enthusiasm

knowledgeable of and performed sales support functions related to point of sale procedures

Developed product knowledge by reading vendor tags and pamphlets and attending training classes in order to communicate it to the customer

Stayed aware of current promotional events and sales

Maintained good housekeeping standards

Adhered to Loss Prevention and inventory control and compliance procedures EDUCATION:

● 2017 Central Texas College

Major: AA HVAC

● 2015 Retail Ready HVAC Technical School, Dallas, Texas o Universal EPA (Environmental Protection Agency) Certification o NATE (North American Technician Excellence) Certification o HVAC (Heating Ventilation Air Conditioning) Certification o IAQ (Indoor Air Quality) Certification

● 2004 City On A Hill Charter School, Boston, Massachusetts o High School Diploma

o National Honors Society

Contact this candidate