Manufacturing Technician with Strong Customer Service Skills

Resume

Professional Summary

I am a reliable and hardworking professional currently four years into my Manufacturing Technician role. I’m skilled in communicating thoroughly, operating machinery, maintaining safety standards, and improving workflow efficiency. I also have experience in quality control, data entry, record management, debt collections, medical coding, insurance and other customer facing roles. I have over 10 years of customer service experience. I have senior level skills in data entry, record management, and customer support services, ensuring accuracy and attention to detail. I’m known for staying organized, communicating clearly, working well with others, and making sure people feel helped and heard. I have a passion for people! I’ve been recognized for strong customer service, leadership, teamwork, and having a reliable commitment to meeting production and quality goals as well as resolving customer inquiries. I am a fast learner and i easily adapt to workplace principles. Experience

Doughmaker

Kellogg’s – Jackson, TN

December 2022 – Present

• Aid in the formulation and production of high-quality dough.

• Perform troubleshooting and quality control checks.

• Record and manage production data accurately.

• Collaborate with team members to ensure smooth operations. Top Seller

Bath & Body Works – Jackson, TN

October 2020 – December 2024

• Operated the cash register efficiently.

• Ranked as a top salesperson with strong upselling skills.

• Provided exceptional customer service.

• Promoted products and maintained store standards. Packer

Tyson Foods – Humboldt, TN

August 2022 – December 2022

• Worked on an assembly line packing chicken.

• Maintained food safety and hygiene standards.

• Ensured accurate labeling and handling.

Contractor

Kellogg’s – Jackson, TN

August 2015 – November 2019

• Packed chips on a high-volume assembly line.

• Maintained packaging accuracy and quality standards.

• Followed safety and workflow guidelines.

Production Engineer

Fluid Routing Solutions – Lexington, TN

November 2019 – February 2020

• Assembled radiator hoses and automotive parts.

• Ensured precision and consistency.

• Maintained safety and production guidelines.

Correctional Officer

Whiteville Correctional Facility – Whiteville, TN

January 2017 – August 2017

• Supervised inmates and maintained facility security.

• Conducted inspections and monitored activities.

• Responded to incidents following protocol.

Cashier

Kmart – Jackson, TN

June 2014 – May 2016

• Operated cash registers accurately.

• Provided excellent customer service.

• Maintained store cleanliness and organization.

Cashier / Stocker

Save-A-Lot – Lexington, TN

August 2011 – April 2014

• Operated cash registers and assisted customers.

• Stocked shelves and rotated inventory.

• Unloaded trucks and maintained store order.

Education

Esthetician Certificate

Legacy Beauty Institute – Milan, TN

Graduated: 2025

Associate Degree

Jackson State Community College – Jackson, TN

Graduated: 2014

High School Diploma

Lexington High School – Lexington, TN

Graduated: 2010

Skills

• Manufacturing & Production: Assembly line work, machine operation, quality control, troubleshooting, safety compliance

• Technical Skills: Data entry, documentation accuracy, inventory management

• Customer Service: Cash handling, POS operation, sales support, communication

• Workplace Strengths: Reliability, teamwork, time management, problem-solving

• Retail Skills: Upselling, merchandising, stocking, product knowledge

• Esthetics Training: Skin analysis, product knowledge, sanitation standards

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