Client Relations & Operations Specialist
Resume:
Diane Nicole Vinson
*** ***** ****** ******** **, 65652
**************@*****.***
Experience
APRIL 2024-JULY 2025
Burrell Behavioral Health
Client Access Representative
■Client Support: Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests to appropriate teams.
■Product Knowledge: Stay updated on company products and services to effectively communicate benefits, features, and usage to clients
■Onboarding: Guide new clients through initial setup, configuration, and implementation processes.
■Relationship Management: Build and nurture long-lasting relationships with clients, maintaining open lines of communication to ensure satisfaction.
■Process Improvement: Identify opportunities to streamline internal procedures, enhancing overall efficiency and client experiences
■Feedback Collection: Gather valuable insights from clients regarding their experiences, relaying suggestions for improvement to internal teams.
■Collaboration: Work closely with cross-functional departments (e.g., marketing, engineering) to align on client expectations and project progress.
■Reporting: Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities.
Training: Stay current with industry developments and best practices, educating both clients and colleagues accordingly.
JULY 2022-JULY 2023
Gold Mountain
Office Manager – Blue Peaks Industrial
■Plan and direct project management, tracking project progress.
■Review and track operational records and reports to determine profitability.
■Create necessary budgets and approve budget expenditures.
■Cross-Department collaboration to secure needed information on customer specifications and to plan project needs.
■Direct onboarding needs, tracking new hires, entering needed information for payroll and union benefits.
■Coordinate, and review project activities/ progress for accounting, record-keeping, and contracts completion dates.
■Review operational records and reports to project sales and determine profitability.
■Complete project billing and process incoming payments.
■Track and enter in Quick Books accounts payable and receivable by project.
JUNE 2021- JULY 2022
Gold Mountain
Sales Representative
■Contact customers to discuss their needs, and to explain how these needs could be met by specific products and services, all while creating an excellent customer experience.
■Quote accurate prices, credit terms, or other bid specifications.
■Resolve customers' concerns by performing activities such as exchanging points, upgrades, and credits.
■Emphasize package features based on analyses of customers' needs.
■Prepare sales presentations/proposals, sales contracts for orders obtained, and submit orders for processing. Negotiate prices or terms of sales agreements.
■Complete continued product and development training as required.
■Determine charges for services requested, collect deposits or payments.
JANUARY 2021 – JUNE 2022
T-Mobile
Sales Associate
●Greeting customers upon entering store
●Maintaining product knowledge on cellular phones, plans, features and benefits of all T-Mobile products and plans
●Take payments on existing accounts as well as look for upsell opportunities to ensure optimal growth.
●Focus on retention.
●Daily duties to include meetings, product knowledge of new devices and plans.
●Computer/Software knowledge
●Customer service---making sure customers are assisted throughout the buying process.
●Assisting with transactions through the POS system
December 2019-December 2020
American National
Insurance Underwriter
●Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials.
●Write to field representatives, medical personnel, and others to obtain further information, quote rates, or explain company underwriting policies.
●Examine documents to determine degree of risk from such factors as applicant financial standing and value and condition of property.
●Review company records to determine amount of insurance in force on single risk or group of closely related risks.
●Evaluate possibility of losses due to catastrophe or excessive insurance
●Responsible for authorizing reinsurance of policy when risk is high or declining excessive risks.
●Decline excessive risks.
June 2018-February 2019
Magers Management
Leasing Manager
● Manage properties for 100 tenants, to include: Rent collection, maintenance issues, reviewing and processing new applications.
●Coordinate and oversee on behalf of the owner, all tenant improvement and building construction work to ensure its timely, accurate and on budget completions.
●Develop budgets, track variances, ensure smooth recovery process.
●Bid, negotiate, manage vendor contracts.
●Develops and controls annual budget for operating and capital expenses.
●Participate in team meetings and ensure effective communication between property management, accounting and ownership team members.
DECEMBER 2007- JUNE 2017
Communication Solutions LLC -
Human Resource Specialist
■Oversee the entire day to day Human Resource duties for CSLLC Operations
■Maintain current knowledge of Title VII, Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
■Fulfill all reporting requirements for relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA).
■Compile statistical reports, statements, and summaries related to pay, attrition, benefits accounts, departmental cost analysis, expense vs revenue reporting for analysis, and other operational reports as requested. Coordinate reporting with multiple departments.
■Prepare and balance period-end reports and reconcile issued payrolls to bank statements.
■Complete, verify and process forms and documentation for administration of benefits such as pension plans and unemployment and medical insurance.
■Formulate policies, procedures and programs for recruitment, testing, placement, classification, orientation, benefits and compensation and labor and industrial relations.
■Mediate claims between benefits providers and employees by assisting in handling employees' benefits-related questions and suggestions.
■Develop methods to improve employment policies, processes, and practices, and recommend changes to management.
■Produce employee engagement activities to increase productivity and employee retention. For example, tenure recognition, company newsletters, company provided lunches, fundraising projects and other initiatives.
■Coordinate with CPA’s and other banking institutions to provide payroll data for disbursement. Supervise disbursements to ensure all were properly issued and make corrections as needed.
■Interview, investigate, and resolve employee complaints and concerns as needed.
■Conduct risk assessments to prevent employee incidents. Ensure compliance pertaining to employees Worker’s Compensation claims.
■Audit and Minimize Administration Expenses while increasing profitability.
Education
Glendale High School, Springfield
Ozarks Technical Community College, Springfield - Studied and Completed General Education Diploma
Ozarks Technical Community College, Springfield - Studied and Completed General Education Requirements for AAT
Drury University, Springfield - Currently studying for a Bachelors in Business Administration with a Major in Accounting & Finance
SHRM & HRCI Certification
●Attending 2-4 hours of certification and recertification accredited training including actively seeking most recent and upcoming compliance and relative events.
●Attending 2-4 hours monthly of certification and re-certification accredited training of HR Law, Wage and Hour regulations, and Best Recruiting Practices.
Volunteer & Community Involvement
Rock N Ribs, Springfield
Annual Volunteer and company liaison, 2012-Current. Providing Funding for numerous area charitable activities for children in need.
Community Chairperson, Com Blood Center of the Ozarks, Springfield
Community Blood Center of Ozark’s lends a hand in saving hundreds of lives locally a broad annually. CBCO is active in maintaining strong bonds with national blood centers to overcome any shortages that may occur like after the Joplin tornadoes left thousands in desperate need. As Chairperson, I was able to increase donations 125% and establish blood drives at 2 remote locations in addition to our corporate headquarters.
KTTS Christmas Crusade Coordinator, Springfield
With the support of our team we were able to establish the annual adoption of several multi-children families, and not only were we able to successfully fulfill all requests, we were able to provide more than requested including additional funding for parents in order for them to also have the opportunity to share in the joy of giving.
Wounded Warrior Project, Springfield
Directed numerous projects to help raise funds for Wounded Warrior Project to better honor and empower wounded service members, and their families.
Community Chairwoman Annual Juneteenth Celebration at Founders Park, Springfield
Coordinate Children’s activities, vendors, sponsors, and donors. Assist with in other administrative and non administrative tasks including ongoing fundraising activities.
References
Justin Clark, Project Manager at Blue Peaks Industrial 417-***-****
Jason Coatney, Attorney at Law at Jason Coatney Law Offices LLC 417-***-****
Jim Morris, President, CEO, Owner at CSLLC, PCM Morris Industries, Partner Baby Foot and Flying 5 Aviation (417) 417-***-****
Mary Beth Hartman, Vice President at Hartman Construction, 417-***-****
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