Full-Time Remote-Eligible Professional

Karla Joseth Sanchez

Cell Phone: 772-***-****

*********@*****.***

Banking Operations Experience, Hotel Management, Service Specialist Certification, SAP Business Technology Platform (BTP) with AI for automated tasks and Bilingual.

JOB EXPERIENCE

Raisins Canes – Customer Service & Service Specialist (Trainer)

Port Saint Lucie, Florida, USA. (2023 current)

Register & Closings Tasks.

Customer Service and client servicing.

Service Specialist Cerfication for Training new hires.

Pueblo Viejo Restaurant - Customer Service & Concierge

Port Saint Lucie West, Florida, USA (2020-2023)

Hostess and waitress services.

Citigroup - Human Resources (HRSS)

Citi Share Center. Belen, El Cafetal. (2014-2015)

Assist employees with Post-temporary disabilities.

Employee relations & Consultations.

Responding to employee inquiries and concerns.

HR topics- guidance to Citi employees of Banamex.

Bank of America - Collections and Fraud Analyst

San Jose, Costa Rica. (2009-2015)

Collection servicing of costumer accounts in The United States of America.

Prepare delinquent account reports for management.

Reviewed of information given by clients of customers with overdue accounts.

Analyze customer accounts to determine whether it is considered delinquent.

Responsible for providing customer service solutions for fraud cases such as counterfeit, stolen cards, identity theft, and financial fraud.

EDUCATION

ULACIT

Bachelor's Degree in Hotel Administration (1992-1998)

LANGUAGES

Spanish Native. English Advanced. French Basic.

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