Chinenye Okafor O.
**A Victor Masi Close
Jabi,Abuja
*************@*****.***
English and Literature graduate with strong communication, writing, and organizational skills. Experienced in customer service and retail operations, with proven ability to manage tasks efficiently, handle client interactions professionally, and maintain accurate records. Detail-oriented, reliable, and highly organized, with the ability to manage schedules, respond to emails, and support daily administrative tasks. Adept at clear communication, multitasking, and building positive relationships with clients and team members. Eager to leverage both academic background and practical experience to provide efficient and dependable support.
SKILLS
● Customer service and Communication skills
● Sales and product recommendation
● Organisation and time management
● Attention to detail
● Teamwork and collaboration
● Calendar & Appointment Scheduling
● Email Communication & Management
● Data Entry & Record Keeping
● Microsoft Office (Word, Excel)
EXPERIENCE
Mai Glam and Fab, Abuja - Sales Representative & Customer Service Officer (Part-Time)
March 2022- September 2022
● Assisted customers with product selection, improving overall shopping experience
● Processed transactions and maintained accurate sales records
● Managed product displays and ensured store organization
● Built strong customer relationships, contributing to increased sales Hair by Kings, Enugu - Salon Assistant (Trainee)
October 2025- December 2025
● Managed client appointments and scheduling, ensuring smooth daily operations
● Attended to customer inquiries and provided front-desk support in a professional manner
● Maintained organized records of services and client preferences
● Assisted in coordinating workflow between team members to improve service efficiency
● Demonstrated strong interpersonal and communication skills in a client-facing environment
EDUCATION
Nnamdi Azikiwe University, Anambra- Bachelor of Arts in English Language and Literature
October 2022 - September 2025