Medical Administrative Assistant - Healthcare Support Specialist

Cindy McLaurin

Louin, MS ***** 601-***-****

*************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by healthcare industry, supervisory, administrative assistant, bookkeeping, and cross-functional customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the flow of patients while remaining focused on managing priorities and ensuring privacy.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Create and nurture a high-performance work culture to meet standards for quality, deadlines, and accuracy.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Electronic Signature And Digital Transaction Management Platform – DocuSign.

Professional Software – SPHRS software and MACWIS.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 50 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Transcription Basic Coding Skills for ICD-10 & CPT

Check In Check Out Data Entry Release of Information Medical Laws & Ethics Claims Appeal Process

HIPAA Compliance Medical Terminology Medical Billing Knowledge Billing Cycle

CMS 1500 Claim Form Medicare Medicaid HMO PPO Insurance Verification Anatomy & Physiology

Patient Processing Patient Registration Medical Records Management Third Party Billing

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2026

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

HEALTHCARE INDUSTRY EXPERIENCE

Magee Urgent Care – Magee, MS 01/2020 – 01/2024

Administrative Assistant / Secretary / Customer Service

Managed general administrative activities to ensure efficient day-to-day operations of the office.

Handled incoming and outgoing telephone calls, scheduled appointments, and maintained files.

Signed patients in to see Nurse Practitioners and followed HIPAA Guidelines.

Prioritized and managed workload to meet deadlines and provided professional customer service.

First Choice – Magee, MS 10/2018 – 11/2023

Caregiver

Provided companionship and assisted with activities of daily living.

Scheduled appointments and transported to locations outside the home.

Ensured privacy of sensitive and confidential information.

Oxford Healthcare – Newton, MS 02/2017 – 01/2020

Supervisor / Certified Nursing Assistant

Oversaw operations in three counties (Jasper, Lauderdale, and Scott) and provided leadership to a team of 25 employees.

Conducted interviews, hired and scheduled employees, and processed payroll.

Reinforced policies and procedures to ensure compliance with state regulations.

Prior experience includes work at Jasper General Nursing Home as a Certified Nursing Assistant for 07/2007 – 01/2017

ADDITIONAL EXPERIENCE

Mississippi Department of Child Protection Services – Springs, MS 09/2024 – Present

Administrative Assistant / Bookkeeper

Handle inbound and outbound telephone calls, provide information, and respond to questions.

Complete booking duties, process payroll, and file and scan paperwork.

Effectively communicate with staff members via email and telephone calls.

Distribute mail and use SPHRS, DocuSign, MACWIS, and MS Outlook to manage workflow and process documents.

Gamgam's Daycare – Bay Springs, MS 04/2024 – 09/2024

Teacher

Assisted classroom teacher in supervision and management of the children and implementation of daily program.

Maintained a nurturing environment, worked as a team to ensure high quality programs, and kept accurate records.

Remained sensitive to the needs of others and related well with children and co-workers.

Career break to focus on family requirements in caring for young children (11/2023 – 04/2024)

VOLUNTEER EXPERIENCE

Volunteered with East Central Community College Daycare in Decatur, MS from 08/2006 – 08/2007

Volunteered with Hopewell Baptist Church from 06/2015 – 06/2016

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