Operations Leader - Bilingual - Warehouse & Admin Expert
Resume:
Aixa Santiago Torres
*************@*****.***
Professional Summary
Bilingual (English/Spanish) professional with 8+ years of experience in warehouse operations, team leadership, and administrative support. Proven ability to supervise teams, optimize workflow, and maintain high standards of accuracy and safety. Adept at bridging operational efficiency with customer service excellence. Seeking a leadership role to leverage operational and management expertise.
Work Experience
Team Lead The Jay Group – Lancaster, PA 2025 – Present
• Supervise daily operations and lead a team to meet production targets efficiently.
• Ensure compliance with safety protocols and company standards.
• Train and mentor new team members, improving overall performance and efficiency.
Line Lead Westrock – York, PA 2023 – 2025
• Managed production line activities, optimizing
workflow and output.
• Monitored quality control and resolved operational challenges promptly.
• Assisted in scheduling and training team members to enhance efficiency.
Administrative Assistant Builders Source – Lancaster, PA 2022 – 2023
• Prepared invoices for truck drivers and coordinated shipment routes accurately.
• Maintained organized records of deliveries, schedules, and routes.
• Provided administrative support to improve office workflow.
Scanning Clerk / Customer Service Fulton Bank –
Lancaster, PA 2020 – 2022
• Processed and scanned documents with high accuracy.
• Assisted customers with inquiries, delivering excellent service.
• Supported team with administrative tasks and workflow management.
Forklift Operator Ryder – Lancaster, PA 2017 – 2020
• Loaded and unloaded trucks while maintaining safety and operational standards.
• Conducted daily inspections and routine forklift maintenance.
• Scanned and tracked products using RF guns to ensure inventory accuracy.
Packing Lead Urban Outfitters Distribution Center – Lancaster, PA 2015 – 2017
• Supervised a team of 15 to meet daily production targets.
• Managed attendance and coordinated team schedules.
• Ensured quality standards were consistently met during packing processes.
Education
Diploma in Practical Nursing Instituto de Banca – Puerto Rico
High School Diploma Stella Marquez High School – 2004 Skills & Certifications
• Bilingual: English & Spanish
• Team Leadership & Staff Supervision
• Forklift Operation & Safety Certified
• Inventory Management & RF Scanning
• Customer Service & Administrative Support
• Microsoft Office Suite (Word, Excel, Outlook)
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