Customer Service Representative (Remote)
Resume:
WILLIAM JOSEPH CARPENTER
**************@*****.***
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
Professional with extensive experience meeting company customer service expectations. Exceptional interpersonal, oral, and written communication skills. Ability to identify customer needs by phone and supply service requested with consistent follow up. Focus on increasing revenue and profitability for an organization. Understand the importance of company confidentiality on all levels. Ability to be an effective team member or a sole contributor.
KEY QUALIFICATIONS
Customer Service – Relationship Management – Problem Resolution
Revenue & Profit Focus – Customer Follow-up – Database Management
Customer Satisfaction – Strategic Planning – Organization – Time Management
Microsoft Word, Excel Access, PowerPoint, Electronic Medical Record (EMR) Systems
PROFESSIONAL EXPERIENCE
CHEEERS (formerly SURVIVOR’S UNITED) – Phoenix, AZ 2007 – 2008
Recovery Support Specialist
Assisted and coordinated care with up to 75 case managers.
Facilitated individual sessions for groups of 15 male and female clients ages 18 to 40. Discussions covered goal setting, medication updates, recovery planning and other concerns.
Transported clients safely to and from outings.
Wrote and applied for grants. Achieved five grants worth approximately $10,000 each.
Outreached to former clients and arranged safe transportation to the center.
Updated EMR software system of 250 clients with 99.9% accuracy.
META SERVICES – Phoenix, AZ 2000 – 2002
Peer Support Specialist
Provided one-on-one session for 20 clients. Discussed issues such as phobias, depression, anxiety, drug use, family issues, and life planning etc.
Updated EMR database with accuracy.
Developed effective wellness recovery action plans; released 30 clients during tenure.
DENNY’S – Phoenix, AZ 1995 – 1996
Waiter
Greeted guests. Took menu orders and delivered meals in a timely manner.
Refilled drinks and checked with guests to ensure food orders were satisfactory.
Ensured tables, booths and lobby areas were clean and presentable
Processed cash, checks and credit card payments with accuracy.
EDUCATION
Diploma: Ingram Tom Moore High School, Ingram, Texas
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