Results-Driven Administrative Operations Leader

Tatum Harper

OFFICE/ADMINISTRATIVE MANAGER

***- ***-**** **********@***.*** Gilbert, AZ 85295

Results-oriented professional with over 27 years of experience, including a Vice President role at The IT Group. Responsibilities included managing daily operations, employee scheduling, negotiating with vendors, new client acquisition, and customer service. With Higley Unified Public School District, my responsibilities focused on driving successful outcomes in youth development programming and other managerial tasks.

SKILLS

• Project management • Budget oversight

• Vendor negotiation • Operational strategy

• Customer service

• Attention to detail

• Problem-solving

• Planning and implementation

EXPERIENCE

PROGRAM LEADER

Higley Unified School District

Gilbert, AZ

December 2023 - Current

• Interpersonal: Mentored and trained new employees on company policies and procedures

• Customer Service: Provided support for students and parents by addressing complaints quickly and efficiently

• Problem-Solving: Promoted positive behavior modification techniques through role modeling and positive reinforcement strategies

• Planning: Created engaging activities that encouraged creativity while teaching important concepts

• Professional Development: Participated in professional development opportunities related to best practices in youth development programming

• Communication: Monitored the progress of each participant by conducting regular assessments and evaluations

• Organizational: Prepared detailed reports summarizing program goals, objectives, successes, challenges, and recommendations for improvement

• Leadership: Recommended changes, modifications, and improvements for programs and policies VICE PRESIDENT

The IT Group

Gilbert, AZ

April 1997 – December 2023

• Leadership: Facilitated weekly meetings to discuss progress and address any issues or concerns

• Analytical: Oversaw budgeting processes to ensure fiscal responsibility

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Tatum Harper Resume – Page 2

• Communication: Established and maintained relationships with vendors, investors, clients, and partners

• Interpersonal: Mentored and trained new employees on company policies and procedures

• Implementation: Oversaw the development and implementation of new products and services

• Management: Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities

• Customer Service: Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills

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