Detail-Oriented Administrative & Customer Service Specialist
Resume:
JOSEPH CHRISTENSEN
Marion, IA
********************@*****.***
Professional Summary
Detailoriented administrative and customer service professional with extensive experience organizing information, managing highvolume data, and supporting efficient office operations. Known for creating structure in disorganized environments, maintaining accurate records, and delivering clear, reliable communication. Adept at multitasking in fastpaced and deadlinedriven settings.
Professional Experience
Customer Service Ambassador
Encoura LLC – Austin, TX
Jul 2008 – Present
• Contact high school students to assess college application interest
• Document interactions and maintain accurate CRM records
• Provide clear, professional communication to prospective students
• Follow scripts while adapting communication style based on student needs
• Consistently meet call quotas and quality standards
• Assist with data cleanup and organization of student contact lists
Customer Service Representative
Ruffalo Noel Levitz LLC – Cedar Rapids, IA
Aug 2017 – Dec 2023
• Conducted outreach and phone surveys on behalf of highereducation clients
• Entered and updated participant responses with a high degree of accuracy
• Met daily production goals for completed surveys and call volume
• Supported client engagement initiatives and fundraising campaigns
• Handled confidential data in compliance with company policies
• Identified trends or issues in customer responses and reported them to supervisors
Packaging & Production (Contract Worker)
QPS Employment Group – Cedar Rapids, IA
Jan 2019 – Jul 2020
• Conducted product packaging, labeling, and quality inspections
• Monitored materials for defects and reported discrepancies
• Prepared products for shipment and ensured correct documentation
• Maintained safety procedures and a clean work environment
• Assisted coworkers to maintain workflow and complete production targets
Customer Service / Administrative Support (Contract Roles)
OfficeTeam / Robert Half – Cedar Rapids, IA
Aug 2019 – Oct 2019
• Conducted customer outreach, survey calls, and followup inquiries
• Prepared and organized taxrelated documentation for client processing
• Entered customer information into internal systems with accuracy
• Assisted with general office tasks including filing, scanning, and data cleanup
• Supported customer care teams by researching and resolving information gaps
Contract Service Laborer
Goodwill
Jul 2017 – Jun 2019
• Packed, labeled, and sorted materials for distribution
• Performed inventory counts and maintained accurate stock records
• Ensured items met quality standards before packaging
• Organized storage areas to improve efficiency and workflow
• Followed safety and cleanliness standards in all work areas
Stock Associate / Housekeeper
Von Maur – Davenport, IA
May 2015 – Apr 2016
• Organized stock areas and ensured merchandise was accurately labeled
• Assisted with unloading shipments and processing new inventory
• Restocked sales floors to ensure products were easy for customers to locate
• Maintained cleanliness of store areas to support a positive customer experience
• Supported lossprevention efforts by monitoring stockroom accuracy
Core Skills
• Administrative Support
• Data Entry & Data Accuracy
• Customer Service & Phone Communication
• HighVolume Call Handling
• Recordkeeping & Documentation
• Information Organization & Workflow Management
• CRM & Database Updating
• Microsoft Office (Word, Excel, Outlook)
• Inventory Control & Tracking
• Quality Assurance & Inspection
• Problem Solving & Issue Resolution
• Time Management & Multitasking
• Team Collaboration & CrossDepartment Coordination
• Compliance & Confidential Information Handling
• Process Improvement & Task Prioritization
• Shipping, Packaging & Labeling
• Workplace Safety & Cleanliness Standards
• Reporting & Information Verification
Education
Bachelor’s Degree – University of Iowa, IA
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