Customer Service Professional with Leadership Experience
Resume:
TINA R HOOD
*********@*****.***
OBJECTIVE
Over 20 years of customer service experience, I am a quick learner with a strong desire to learn new things. Proven problem solving and multi-tasking skills working in a fast paced environment, able to work independently or in a team setting. Excellent communication and leadership skills with years of supervisory experience. Proficient in Microsoft Word, Excel, and Outlook.
JOB HISTORY/DUTIES
Scheduler/Customer Service
MNGI Digestive Health
Minneapolis, MN
Months of Experience: 36
Answer calls as directed to my station, set up new charts, scheduled office visits and procedures according to providers orders, made out-bound calls for scheduling both internal and external referrals, regularly trained and mentored new caregivers.
Customer Service/Quality Control
The Deley Group Brooklyn Park,MN Months of Experience: 48
Answer incoming calls, verify policyholders information ensuring compliance with HIPPA regulations, provide excellent customer service to each caller and handle their request accordingly.
CSR
Curbside Waste Brooklyn Park,MN
Months of Experience: 24
Answered incoming calls, answering customer questions, taking payments via phone, set up new accounts. I was responsible for responding to emails as well as phone calls to assist with conflict resolution when necessary.
CSR5
PerformTel Hopkins,MN
Months of Experience: 36
Provided excellent customer service in a call center environment, mentored and trained other agents on the call floor, assisted with calls requiring de-escalation to ensure a one call resolution for every customer.
EDUCATION
Major: Office Support Specialist
Hennepin Technical College, MN United States
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