Customer Service & Hospitality Professional with Driving License

Mr. Zain-ul-Abedeen

Mob: +44-738*******

E-Mail: ***********@*****.***

ADDRESS: 55A Leicester Road Bed-worth CV12 8AB, United Kingdom Valid: UK Full Driving license

Introduction

I have early in life understood the importance of quality service and that the Creating Truly Memorable Experience in the only way to win the guest love. I consider myself to be highly motivated, hardworking, never getting tired and always striving to provide the highest level of guest services and maintaining the standards even in the most difficult circumstances, and last but not the least being able to empower & motivate others to equally give their best in generating the maximum from available resources and to be a good leader and trainer.

About

Personality

Information

Name Zain-Ul-Abedeen

Date of Birth 2th August,1994

Nationality Pakistani

Education

Bachelor in arts (From University of Allam Iqbal)

Intermediate (From Faisalabad board)

English Language Course (From Barron's Community Centre)

Ielts Course (Ielts Aeo Pakistan Lahore)

Cotham College (PSDF Free Training Courses)

Job

Experience In

Hospitality

Industry

INSTRADING LTD (Bed-worth) Coventry,United Kingdom From 1 March 2024 Currently

Sales Manager

Job Description:

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach

• Meet with potential clients and grow long-lasting relationships that address their needs

• Recruit sales representatives, set objectives, train and coach them, and monitor their performance

• Identify knowledge gaps within the team and develop plans for filling them

• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress

• Manage the month-end and year-end close processes Jannah Hotels & Resort Abu Dhabi

Oct 2023 Till Feb 2024

Front Office Supervisor/Acting Duty Manger

Job Description:

• Review arrival lists to welcome guests

• Ensure Outstanding customer care at all times.

• Maintains a friendly, cheerful and courteous demeanor at all times.

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Supervise daily shift process ensuring all team members adhere to standard operating procedures.

• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Adhere to company credit limit / floor limit policies.

• Allocate rooms to expected arrivals after checking the guests preferences and special requests.

• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

• Attend to special guests (e.g., VIPs) and answer their inquiries

• Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)

• Provide information about amenities, area and venues and promote services

• Anticipate guest needs and build rapport with customers

• Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)

• Address customer complaints and escalate to Guest Relations Manager when needed

• Record information in the logbook daily

• Ensure compliance with health and quality standards Al-Raha Beah Hotel Abu Dhabi

April 2022 Till Oct 2023

Front Office Supervisor

Job Description:

• Review arrival lists to welcome guests

• Ensure Outstanding customer care at all times.

• Maintains a friendly, cheerful and courteous demeanor at all times.

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Supervise daily shift process ensuring all team members adhere to standard operating procedures.

• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Adhere to company credit limit / floor limit policies.

• Allocate rooms to expected arrivals after checking the guests preferences and special requests.

• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

• Attend to special guests (e.g., VIPs) and answer their inquiries

• Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)

• Provide information about amenities, area and venues and promote services

• Anticipate guest needs and build rapport with customers

• Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)

• Address customer complaints and escalate to Guest Relations Manager when needed

• Record information in the logbook daily

• Ensure compliance with health and quality standards JA Resorts Dubai Jabel Ali

From Jan-2020 Till April 2022

JA Beach Hotel

Ja Lake View Hotel

Ja Palm Tree Hotel

Cluster Resort Representer/Guest Relation Officer

Job Description:

• Welcome and check guests into the hotel by the established procedures of the property

• Be available in the lobby at all times as a point of contact

• Ensures that daily targets for Room/Meal Plan upselling, JA Discovery and Cross-selling targets are achieved.

• Attend to all guests’ requests, communicating and following up these with the other departments when necessary.

• Assist with planning and organizing the holiday itinerary of the guests.

• Update him/ herself regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests.

• Assist in translating when and where needed

• Bid farewell to all departing guests

• Provide a welcome drink /cold towels to guests

• Monitor and coordinate the sequence of waiting for guests for check-in & check out

• Ensure personalized check-in and check-out process (aware of required Protel

• Maintain active lobby management, assist guests with any inquiry and guide them to the responsible team members

• Provide accurate information regarding property facilities and guest accommodations to ensure total guest satisfaction is achieved as per standards

• Ensure that any complaints/comments are handled without delay

• Ensure that correct data is input onto Protel to develop and maintain a comprehensive guest history system

• Ensures that all the Data entries for DTCM requirements are done according to the existing procedure from DTCM

• Maintain effective communication with all related departments to ensure a smooth service delivery

• Promote JA Discovery loyalty program and encourage guests to enroll

• Ensure that all tasks are completed, and traces are resolved (refer daily Resorts host task list)

• Ensure that the needs of the guests are anticipated and met and that any further requirements are attended to in a professional manner

• Ensure tidiness and cleanliness of the lobby and its interior

• Conduct any other assignments given by superiors

• Ensure that VIP1, 2 and 7 are escorted to rooms on arrival

• Special occasion arrangements

• Ensure that Guest Well-being report is being actioned with courtesy follow up call and meetings

• Ensure that guest invoices are printed to attach with departure letters to send to guest rooms

Park-Inn by Radisson

Job Experience 2 years

From Nov-2017 Till Dec-2019

Guest Service Agent

Job Description:

• Receptionist Multitasker with Opera Knowledge

• Top enroller plus Top up seller in the hotel

• Practice in Check-in and Check-out at all times without failure.

• To participate fully in the daily operation of the Front Desk during scheduled shifts.

• Ensuring that all guests are treated efficiently, courteously and professionally at all times.

• To attend the daily shift briefing and taking note of the information.

• Working knowledge of the hotel rates, packages, promotions, discounts and vouchers

• Practice in Check-in and Check-out at all times without failure.

• Knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel

• Check the guest arrival reports in advance and liaise daily with Housekeeping on room allocation for VIP guests.

• Welcome and check of in VIP guests, escort them to the Executive Lounge & their room.

• Ensuring all VIP room standards are met and amenities are in place before arrival.

• Responsible for the Guest Relations Desk in the hotel lobby.

• Circle Club

1 Year’s Job Experience in Faisalabad

From 2-March-2015 Till 5-May-2016

Membership Consultant

http://www.circleclub.pk/

Job Description:

• To sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests as directed by the Company standard.

• To ensure all prospective members received the appropriate information and tour of the facilities.

• To be responsible for the administration of membership paperwork and to ensure that it is processed accordingly.

• To be responsible for recording daily sales and to be familiar with the total membership sales of the club.

• In conjunction with the Business Development and Marketing Manager be responsible for the management of the membership database and sales systems.

• To be fully aware of promotional activities and sales targets.

• To produce an individual monthly sales plan to achieve preset sales targets.

• To achieve on a daily basis standards and target, as set down by the company with regards to Key performance indicators: Tour to sale, calls to appointment, POS referrals, completed calls, new leads

• To attend weekly sales meetings (as required) to provide relevant information pertaining to membership sales.

• To carry out competitor analyses on a regular basis in order to provide information, this will be used positively in the selling of Link4Life memberships.

• To generate new business by visiting corporate sites and complete outreach work.

• To support the Business Development and Marketing Manager in delivery of systems and initiatives aimed at improving and maintaining customer retention.

• To sell membership with integrity and full clarity of information.

• Ensure that full auditable procedures and practices are in place for processing, storage and management of member information including financial information.

• Liaise with internal and external contacts such as suppliers and user groups. 16. Pursue and promote corporate contacts in the area for all Link4Life sites.

• Assist in the development and promotion of L4L schemes aimed at attracting as wide a proportion of the market as possible.

• Contribute to membership campaigns / adverts / offers at aimed at raising Link4Life’s fitness services profile and maintaining the branded image of these services.

• Assist in campaigns that are designed to profile target areas and groups Professional

Courses

• Garvaish Luxury Hotel

2 Year Experience in Faisalabad, Pakistan

From 1-June-2012 Till 31-May-2014

Receptionist /Guest Relations/Front Desk Officer/ T.N.T http://www.garvaishhotel.com/

Job Description:

• Practice in Check-in and Check-out at all times without failure.

• To participate fully in the daily operation of the Front Desk during scheduled shifts.

• Ensuring that all guests are treated efficiently, courteously and professionally at all times.

• To attend the daily shift briefing and taking note of the information.

• Working knowledge of the hotel rates, packages, promotions, discounts and vouchers

• Practice in Check-in and Check-out at all times without failure.

• Knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel

• Check the guest arrival reports in advance and liaise daily with Housekeeping on room allocation for VIP guests.

• Welcome and check of in VIP guests, escort them to the Executive Lounge & their room.

• Ensuring all VIP room standards are met and amenities are in place before arrival.

• Responsible for the Guest Relations Desk in the hotel lobby. Done One 3 Months Diploma in Computer Software Information Diplomas in Computer Applications

Profitable Skills

Leadership and Promotions

Work Performance

Communication

Computer literacy refers to the ability to use computer programs in an effective manner. Computer skills have become increasingly important as companies have started to depend upon computerized technology to get work done. Computer skills can mean that you can perform tasks that others in the work force aren’t able to, and you are familiar with and able to work with programs that businesses use. You will have a better chance of being successful in a workplace if you are able to navigate computers and use common or specialized computer programs. English Language Course

This Diploma gives you the opportunity to gain a comprehensive knowledge and understanding of important aspects of English language and literature. It is ideal for people who have always wanted to study English language and literature in greater detail, as well as learners who are studying English as a second language. The English language modules cover the fundamentals of grammar, effective speaking, and writing skills. specialty

skills

Language

Guest Care Knowledge

As a hotel receptionist, your main duties would include: 1. Dealing with bookings by phone, e-mail, letter, fax or face-to-face completing procedures when guests arrive and leave

2. Choosing rooms and handing out keys preparing bills and taking payments 3. Taking and passing on messages to guests dealing with special requests from guests

(like booking theatre tickets or storing valuable items) 4. Answering questions about what the hotel offers and the surrounding area 5. Dealing with complaints or problems.

6. In most hotels, you would use a computerized system to book rooms and to keep details of bookings and available rooms up to date. 7. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). 8. In small hotels, your duties may include other tasks such as showing guests to their rooms and serving drinks in bar.

9. You would usually work shifts, which could include evenings, nights, weekends and public holidays.

10. If you work during these times, you may be paid extra. Part-time and seasonal work is often available.

11. You would spend most of your time at a reception desk, using a computer and a telephone switchboard.

• Telephone Skills

• Verbal Communication.

• Microsoft Office Skills.

• Listening

• Professionalism.

• Customer Focus.

• Handles Pressure.

• Phone Skills.

• Friendly Behavior with Guest

• English

• Urdu

• Basic Arabic

Contact this candidate