Administrative Assistant, Medical Secretary, Health Unit Coordinator

Davina Carter

Milwaukee, WI ***** ***********@*****.*** 414-***-****

Professional Summary

Versatile and highly skilled Administrative Professional with 15+ years of experience across healthcare, education, nonprofit, and customer service environments. Proven ability to streamline office operations, manage medical records, coordinate events, and support executive-level staff. Strong background in medical terminology, insurance verification, scheduling, and data entry. Adept at multitasking in fast-paced settings while maintaining a focus on accuracy, confidentiality, and customer satisfaction.

Willing to relocate: Milwaukee, WI Madison, WI Arlington, TX Phoenix, AZ

Authorized to work in the U.S. for any employer

Core Skills

- Medical Records & EMR Systems (Epic, IDX, Skyward)

- Executive & Administrative Support

- Insurance Verification & Pre-Authorization

- Scheduling & Calendar Management

- Customer Service & Call Center Operations

- Event Planning & Coordination

- HIPAA Compliance & Documentation

- Microsoft Office Suite, Google Workspace

- Data Entry & Records Management

- Medical Terminology & Billing (CPT, ICD-9/10)

Professional Experience

Host

Potawatomi Casino Hotel, Milwaukee, WI June 2024 - April 2025

- Verified guest identities and updated accounts.

- Provided information on promotions, rewards, and events.

- Performed clerical updates and front-desk support.

Administrative Assistant

Employ Milwaukee, Milwaukee, WI Oct 2023 - Feb 2024

- Supported youth and family services programs.

- Coordinated events, managed files, and handled food service logistics.

- Created educational materials and maintained documentation.

Unemployment Claims Assistant (Remote)

State of Wisconsin DWD, Menomonee Falls, WI Oct 2020 - Aug 2022

- Assisted claimants with unemployment status and certifications.

- Verified identities and processed claims using UI software.

Personal Care & Supportive Worker

IRIS, Milwaukee, WI Feb 2017 - Aug 2020

- Provided in-home care, appointment scheduling, medication management.

- Supported clients with daily living, budgeting, and housekeeping.

Education

A.A. in Business Management (Medical Health Concentration) - AIU Online, Hoffman Estates, IL (2010–2013)

Renal Dialysis Technician (Incomplete) - MATC, Milwaukee, WI (2001)

High School Diploma / GED - MATC, Mequon, WI (1998)

Certifications & Licenses

Food Handler Certification (Active)

Epic Certification

Driver’s License – Valid through Jan 2028

Contact this candidate