Virtual Admin & Data Entry Specialist

Patricia Suesov

Virtual Admin and Data Entry

McKinney, TX 75071 928-***-**** ********@*****.***

SKILLS

● Excellent Customer Service

● Creative problem solving and attention to detail

● Complaint Resolution

● Staff Education and Training

● Salesforce

● MS Suite

● Outlook and Teams

● Webinar Host

● Online Marketing

● Product development

● Product stock inventory and ordering

● Daily blog

● Live Stream moderator and Host

● Coordinate Travel Arrangements

● Personal Assistant to Owner/Proprietor

EXPERIENCE

Administrative Assistant, McKinney TX

7/2020 to Current

● Virtual Administrative Assistant for Itinerant Ministers

● Coordinate Travel Arrangements

● Personal Assistant

● Ascertain and procure personal products

● Manage outlook/proton email sites including addressing consumer questions

● Online Marketing

● Host and Interviewed online lives

● Track and monitor inventory

o including ordering stock

● Manager Shipping Department

Experian, Allen TX - Senior Regulatory Affairs Associate

10/2021 to 7/2024

● Attorney General Complaints

● BBB complaints and responses

● Victims of human trafficking

Created and maintain distribution spreadsheet

● Fraud

● ECA file resources dispute files

● CPM transactions

● Excellent stats and customer service skills

Independent Contractor, Dallas, TX - Admin Assistant, Transcriptionist

10/2021 - 10/ 2022

● Transcribed verbal seminars info future book format

● Created and maintained tracking for stock and expenditures

Vehicle Administrative Services, Dallas, TX - Roadside Network Specialist

11/2012 - 10/2021

● Managed multiple projects simultaneously using organizational/analytical skills

● Created PowerPoint training for call center staff training

● Implemented both onsite and webinar training ongoing as needed

● Created and maintained step-by-step procedure manuals for department onboarding

● Trained department co-workers for best practices and protocols

● Investigated both client and customer complaints tracking and achieving positive outcome for all

Coach-Net, Dallas, TX - Central Regional Manager

11/2004 - 10/2012

● Monitored and managed network vendor performance across 15 states

● Negotiated rates and raises for network providers

● Monitored and addressed work performance and billing discrepancies

● Grew network while managing and reducing mitigated costs

Coach-Net, Lake Havasu City, AZ - RV Dealer Sales

11/2006 - 10/ 2009

● Monitored and managed network vendor performance across 15 states

● Negotiated rates

EDUCATION

Point Loma College, San Diego, CA

February 1978 - June 1980

Business Major

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