Entry-level Quality Assurance Manual tester

Andrea Boone

Quality Assurance Tester

The Woodlands, TX ***********.**@*****.*** 346-***-****

SUMMARY

Manual QA Tester with 2 years of experience testing therapist-facing software in fast-paced Agile environments. Experienced in validating scheduling tools, mobile apps, and handheld POS systems used by massage therapists across national wellness brands. Skilled in designing and executing UAT cycles grounded in actual user workflows, uncovering usability and integration issues that impact service delivery and payroll accuracy. Comfortable working across platforms and devices using BrowserStack, and confident in producing clear test documentation that supports consistent releases and informed product decisions.

PROFESSIONAL EXPERIENCE

Quality Assurance Tester Massage Envy Magnolia, TX December 2024 – Present

Conducted end-to-end manual and UI testing of internal software platforms, including therapist scheduling tools, POS handheld devices, and mobile applications for client check-ins, session logging, and service history management.

Perform User Acceptance Testing (UAT) across three major product cycles, collaborating with therapists and clinic managers to validate workflows such as appointment booking, time tracking, SOAP note entry, and client feedback collection.

Execute cross-platform testing using BrowserStack to ensure full functionality and responsive UI across Chrome, Safari, iOS, and Android devices for both therapist- and client-facing applications.

Author and maintain comprehensive test documentation, including manual test cases, regression checklists, UAT scripts, and issue logs; contribute to weekly test summaries to support go/no-go release decisions.

Identify and document over 30 usability and performance issues across tablet and handheld workflows, partnering with developers to resolve bugs affecting therapist efficiency and client satisfaction.

Validate integration points between time-tracking software and payroll modules, ensuring accurate reporting and reducing session logging errors by 25%.

Actively participate in Agile sprint ceremonies, working cross-functionally with product owners, QA leads, and engineers to align testing priorities with business goals and release timelines.

Support rapid testing of urgent production fixes, reducing turnaround time for critical issues—such as scheduling failures and mobile app login errors—by an average of 48 hours.

Develop testing-based insights for internal documentation and training materials, improving frontline team adoption and reducing app-related support tickets post-release.

Quality Assurance Analyst Life Time Inc The Woodlands, TX November 2023 – November 2024

Executed manual testing for therapist-facing tools, validating scheduling workflows, SOAP note documentation, and real-time therapist availability across web and mobile platforms.

Participated in over 40 Agile ceremonies, including sprint planning, daily standups, and retrospectives, to ensure QA efforts remained aligned with evolving development priorities.

Led UAT testing for two large-scale platform updates, coordinating with spa managers and therapists to simulate real-world usage and identify workflow pain points.

Logged and tracked 40+ defects involving session entry issues, UI misalignments, and booking logic errors, working with developers to drive timely resolutions.

Conducted UI and compatibility testing across 15 device-browser combinations via BrowserStack, including Android and iOS tablets used in spa environments.

Verified end-to-end functionality of therapist-facing mobile apps and handheld POS systems across 12 physical devices, focusing on session tracking, client logs, and payment workflows.

Created and maintained over 60 manual test cases, traceability matrices, and UAT scripts, ensuring clear documentation supported every test cycle and release sign-off.

Validated data synchronization between therapist scheduling tools and the Life Time member app, improving appointment availability accuracy for 200+ therapists.

EDUCATION

Bachelor of Science in Information Technology — Lone Star College-Montgomery, The Woodlands, TX

Expected Graduation: 2026

SKILLS

Testing Tools: JIRA, Zephyr, TestRail, Figma, Confluence, BrowserStack, Chrome DevTools

Technologies: EHR, EMR

Office Tools: MS Word, Excel, Outlook, PowerPoint, Google Workspace, Zoom, Slack, MS Teams

Skills: User Acceptance Testing, Functional Testing, Regression Testing, Exploratory Testing, UI Testing, Smoke Testing, Mobile Application Testing, End to End Testing, Agile Project Management, SDLC, STLC, ATDD, Agile, Scrum, Defect Tracking, Problem-solving, Critical Thinking, Analytical Skills, Decision-making, Communication, Interpersonal Communication, Self-starter

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