Customer Service & Account Support Specialist
Resume:
Susan Paque
Ramsey, MN *****
**********@*******.***
Professional Summary
Versatile customer service representative with proven experience delivering service standards to high- level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Great organizational skills, works well independently or as a team, and highly dedicated to assisting in company-growth while practicing excellent work ethic. Work Experience
Customer Service / Order Entry — Identification Services, Inc. (2024–2026)
Supported sales representatives and handled order entry and daily follow-up.
Coordinated logo files, ship dates, and client deadlines.
Managed client communication, proofs, samples, and internal billing.
Used ROI, Excel, and Word.
Customer Service / Sales Assistant — Brown & Bigelow (2020–2024)
Assisted sales reps and managed client accounts and order processing.
Communicated with vendors on logistics and production details.
Provided proofs, tracking, and handled accounts receivable.
Used AS-400, Excel, and Word.
Inventory Specialist — Brown & Bigelow (2017–2020)
Monitored and managed inventory across high-rise storage, shop floor, and vendor locations.
Oversaw production materials and shipping/receiving.
Maintained required inventory levels for production. National Account Manager — Brown & Bigelow (2008–2017)
Managed online company store programs across sales, inventory, fulfillment, and accounting.
Served as liaison between management, sales, customer service, and vendors.
Researched and presented promotional products.
Prepared performance reports and maintained inventory levels.
Coordinated development and launch of new store programs.
Oversaw daily order processing, billing, customer service, and reporting.
Coordinated across account managers, fulfillment, and finance. Skills
Problem-solving
Teamwork
Strong work ethic
Analytical and quantitative skills
Exceptional communication
Leadership qualities
References
Fatima Karbo — Director, Brown & Bigelow
Jill Oppolo — Geiger Promotional
Andrea Volker – Identification Services, Inc
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