Operations-Support and Events Specialist
Resume:
Summary
Community-focused hospitality professional with a strong foundation in both large-scale public events and high-profile guest experiences. Recognized for adaptability, cross-department collaboration, and delivering service excellence in complex event operations. Eager to bring organizational skills, public engagement experience, and commitment to community service. Skills
Event Planning, Communication Skills, Customer Service, Time Management, Hospitality, Microsoft Office, Event Management Systems, Staff Supervision
Experience
Events Specialist
Marriott • Hacienda Heights, CA
02/2026 - Present
Coordinate and execute on-property events, ensuring seamless operations from planning through completion. Serve as primary point of contact for event clients and attendees, delivering exceptional end-to-end guest experiences. Collaborate cross-functionally with Front Desk, Food & Beverage, and other departments to ensure coverage and prompt service.
Support billing operations, including Accounts Payable/Receivable monitoring and direct bill processing. Hotel Experience Coordinator & Trainer
Walt Disney Company • Anaheim, CA
08/2024 - Present
Coordinate personalized guest experiences and large-scale in-room events across multiple resort hotels. Manage event logistics, supply orders, and scheduling for VIP celebrations. Liaise with cross-departmental teams (catering, housekeeping, operations) to ensure seamless execution. Support high-profile guests and consistently resolved service concerns. Attractions Host/Trainer/Lead/Scheduler
Walt Disney Company • Anaheim, CA
06/2019 - 08/2024
Managed day-of staffing for 50+ employees as Stage Scheduler, ensuring operational readiness. Coordinated logistics during post-COVID reopening as Working Lead, overseeing event-style crowd operations Trained and onboarded 30+ new Cast Members in guest service, safety, and engagement protocols. Designed team engagement initiatives; awarded Cast Member of the Month for safety and service excellence. Education
Master's Degree in Event Management
University of Central Florida • Orlando, FL
05/2025
Bachelor's Degree in Communication Studies
California State University, Long Beach • Long Beach, CA 05/2023
Jensyn James
************@*****.***
Fullerton, CA
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