IT & Network Operations Specialist Resume Title

Arumugam Jeyaraj

Address: No: ** A-*, Temple Road, Kalliyankadu, Batticaloa, Sri Lanka.

Mobile : +94-754-***-***

Home : +65 222 7144

️ Email: ***********@*****.***

Summary

Highly skilled IT and Network professional with extensive experience in supporting enterprise networks, managing IT infrastructure and providing technical solutions. Proven ability to deliver Level 2 support, troubleshoot desktops, applications and network issues and guide teams to enhance operational efficiency. Experienced in supporting diverse clients, including large-scale call centers, with a strong focus on customer service and technical excellence.

Experience

Assistant Manager (IT and Network)

Sri Lanka Telecom Head Office, June 2020 - Present

Lead IT and network operations ensuring optimal performance across systems.

Provide Level 2 technical support, including troubleshooting desktops, applications, VoIP and network connectivity.

Configure and install Wi-Fi, CCTV and PABX solutions for enterprise clients.

Manage live telecasting events and temporary Wi-Fi setups, ensuring seamless operations.

Install and configure firewall devices for corporate customers.

Provide strategic guidance to optimize IT infrastructure and enhance overall efficiency.

Digital Service Enabling Trainee

Sri Lanka Telecom PLC, Batticaloa, May 2018 – December 2019

Learned network structure, connectivity and core infrastructure.

Assisted in PeoTV, FTTH and FTTB installations.

Supported network site surveys and tower setups.

Trained in network management, optimization and troubleshooting. Web Designer

Professional Information Service Provider, Batticaloa

Designed and developed websites for clients, focusing on usability and functionality.

References

Mr. S. N. Neethan,

General Manager, Digital Business Solutions, Sri Lanka Telecom PLC Mobile: +94-11-243**** / +94-71-763****

Email: *******@***.***.**

Mr. P. Uruthiran

Senior Lecturer, University of Vocational Technology Mobile: +94-71-601****

Email: **********@*****.***

Highlights

Experience in IT and network operations

Skilled in network, desktop, and VoIP

support

Install firewalls, Wi-Fi, CCTV and PABX

systems

Improve infrastructure and productivity

Provide IT advice to clients

Always learning and growing professionally

Education

Bachelor of Technology in Network Technology

University of Vocational Technology, Ratmalana,

Sri Lanka

National Diploma in Information and

Communication Technology, Miani Technical

Institute, Batticaloa, Sri Lanka

Passed Sri Lanka G.C.E. Advanced Level

Passed Sri Lanka G.C.E. Ordinary Level

Certifications

Microsoft Certified Professional

Installing and Configuring Windows Server 2012

Fortinet Training Institute

Information Security Awareness Course

Completion

Personal Info

Date of Birth: June 17, 1992

Nationality: Sri Lankan

Marital Status: Married

Languages: Tamil, English, Sinhala

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