customer service
Resume:
Arriane Wilson
Ponchatoula, La *****
*********@*****.***
Experienced Service Associate with a proven track record of improving operational efficiency and resolving issues. Skilled in building strong connections with stakeholders, clients, and colleagues to achieve organizational goals. Ready to leverage acquired skills and knowledge in pursuit of new career opportunities.
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Accomplishments
Managed tenant inquiries and complaints, resolving issues effectively and maintaining 98% tenant satisfaction
Assisted with rent collection, resulting in a 10% reduction in delinquency rates
Balance credit card transactions and settle cash drawers with an unwavering record of 100% accuracy
Increase the hotel's annual profits by 10% by consistently exceeding room sale goals and promoting membership programs
Skills/Qualifications
Strategic business oversight
Financial resource allocation
Data-driven decision making
Effective task prioritization
Effective organization skills
Tenant dispute resolution
Professional communication skills
Proficient in Microsoft Office Suite
CRM software proficiency
Motivated mindset
Work History
Owner/ Self-Employed
Changing Hands Solutions LLC, New Orleans, LA
November 2024 - Current
Managed day-to-day business operations.
Trained and motivated 4 employees to perform daily business functions.
Consulted with customers to assess needs and propose optimal solutions.
Established foundational processes for business operations.
Interacted well with customers to build connections and nurture relationships.
Accomplished multiple tasks within established timeframes.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Assistant Property Manager
The Chateau, New Orleans, LA
August 2022 - December 2024
Oversaw monthly collections and maintained 99% payment rates by building positive relationships with tenants.
Showed apartments to potential tenants and answered questions regarding community.
Posted policies and rules in common areas for tenant review.
Coordinated with maintenance vendors to schedule and oversee property repairs, resulting in timely and cost-effective solutions
Provided administrative support to the property manager, including managing records, preparing reports, and coordinating meetings
Organized and updated risk management policies and procedures on SharePoint, slashing the time taken to access critical information by one hour
Night Auditor
Comfort Inn Suites, New Orleans, LA
July 2021 - August 2022
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Handled all duties and tasks for night manager and concierge during busy periods to maintain 100% front desk efficiency.
Entered customer data into room system and updated information whenever patrons changed rooms.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Set up and entered financial data into spreadsheets using Microsoft Excel.
Processed and created audit reports detailing the number of occupied and vacant rooms and daily revenue totals to give to management, housekeeping, and accounting departments
Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
Acts as the site liaison for the services and sales center.
Patient Care Technician
DaVita Dialysis Center, New Orleans, LA
August 2018 - July 2021
Provide education to patients on treatment plans, medications, symptoms, and diagnosis in coordination with healthcare teams
Delivered support to healthcare teams and nurses for patient intake and discharge, which included gathering information on medical histories and coordinating patient transport
Performed routine quality control and safety checks on all equipment.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Participated in hospital and clinic staff meetings to discuss patient care.
Supported needs of 8 to 12 patients under dialysis care per shift.
Medical Assistant
Children's Cardiology, New Orleans, LA
July 2017 - August 2018
Maintain friendly and professional customer interactions
Obtained client medical history, medication information, symptoms, and allergies
Work as a team member to provide the highest level of patient healthcare
Directed patients to exam rooms, fielded questions, and prepared for physician examinations
Prep patients for cardiovascular procedures, accurately recording heart tests results
Nursing Assistant/Colon and Rectal Surgery Extern
East Jefferson General Hospital, Metairie, LA
March 2015 - April 2016
Managed approximately 4 clinic lines, scheduled office appointments, made patient reminder calls during high volume periods
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Responded appropriately to the physical, emotional, and developmental needs of patients.
Completed and submitted clinical documentation in accordance with agency guidelines.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Obtained information about clients' medical history, drug history, complaints, and allergies.
Documented care actions by completing records and logs in medical software system.
Education
Alfred Lawless Senior High School at New Orleans, LA
High School Diploma May 1997
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