Experienced Customer Service & Ops Leader
Resume:
DEAUNDRA STEEN
Tallahassee, FL
**************@*****.***
PROFESSIONAL SUMMARY
Experienced customer service and operations professional with over 10 years of combined experience in management, retail, healthcare support, fulfillment, and remote customer service. Proven leader with 7 years of management experience, strong ability to work independently from home, and a consistent record of delivering excellent customer service, team leadership, and operational efficiency.
PROFESSIONAL EXPERIENCE
Remote Customer Service Representative (Work From Home) Independent / Contract Role
2020 – 2024
• Delivered remote customer support via phone, email, and chat in a home-based work environment
• Handled customer inquiries regarding orders, billing, accounts, and service issues
• Accurately documented customer interactions using CRM and data entry systems
• Maintained productivity, attendance, and quality standards while working independently
• Provided professional, empathetic service to ensure customer satisfaction and retention
Fulfillment Center Associate
Amazon – Tallahassee, FL
2022 – 2024
• Process, pick, and pack customer orders using warehouse technology
• Locate merchandise efficiently while meeting productivity and accuracy goals
• Maintain attention to detail in a fast-paced fulfillment environment
• Follow safety procedures and company standards
2
Store Manager
Circle K & Pan Food Store – Tallahassee, FL
Approximately 2011 – 2018 (7 Years)
• Managed daily store operations including staffing, scheduling, inventory, and cash handling
• Supervised, trained, and motivated team members to meet performance goals
• Delivered high-quality customer service while resolving customer concerns professionally
• Ensured compliance with company policies, safety standards, and loss-prevention procedures
• Monitored sales performance and implemented strategies to improve efficiency and profitability
Sales Associate
Inland Stores – Tallahassee, FL
2018 – 2022
• Supported daily store operations and customer service needs
• Built customer loyalty through friendly, responsive service
• Assisted customers with product selection and checkout
• Maintained organized displays and inventory awareness
Environmental Services Support Technician
Tallahassee Memorial Hospital – Tallahassee, FL
2014 – 2018
• Performed assigned tasks in a healthcare environment while following infection control protocols
• Supported daily RCRA inspections and maintenance documentation
• Assisted with preventive and corrective maintenance of equipment
• Worked effectively as part of a team to maintain a clean and safe environment
EDUCATION
Franklin Academy – Tallahassee, FL
2012 – 2016
Strayer University – Jacksonville, FL
3
2024 – 2026
SKILLS
• Remote Customer Service & Call Handling
• Store & Team Management
• Leadership & Staff Training
• Data Entry & Documentation
• Time Management & Multitasking
• Attention to Detail
• Customer Satisfaction & Retention
Contact this candidate