Administrative Support Specialist with Records & Billing Focus

Kelly Sicard

Baton Rouge, LA ***** +1-225-***-**** **********@*****.***

Work Experience

School Clerk - 10 months

East Baton Rouge Parish School System Baton Rouge, LA January 2026 to Present

• Help students with questions regarding schedules, records, bus information

• Manage and organize records room, maintain files, follow records retention schedule for files

• Assist Registrar and Counselors with students permanent records

• Enroll, drop, and register students, send and request records

• Assist front office with attendance as needed

• Answer phones, make copies, general clerical duties Substitute Teacher

East Baton Rouge Parish School System Baton Rouge, LA September 2025 to January 2026

Follow guidelines established by schools, teachers, and paraprofessionals. Work with students and guide them through their lessons.

Accounting Technician

Louisiand Department of Public Safety & Corrections - Prison Enterprises Baton Rouge, LA March 2024 to August 2025

Input real-time invoices received daily. Update orders in system and print pick slips. Send pick slips to correct industry location. Fill backorders in system. Email and/or mail invoices to various agencies, prisons, and institutions. Print customer statements, pull invoices & copy, then mail statement and invoices to customers. Rectify invoices monthly. Input journal entries so they can be posted by Accountant Manager. Maintain invoice files. Place change orders with correct packets, then file packets by fiscal year once complete. Assist with monthly, quarterly, and fiscal year-end closeouts. Disaster Case Manager

Franklin Associates, LLC Baton Rouge, LA

January 2024 to March 2024

Review applicant files for completeness, including: application information, documentation, status of application, items needed to process the file, assist with insurance verifications, reviews, contact applicants via phone and email, update file notes, program verify any information that has not been 3rd party verified, follow all Standard Operating Procedures, and provide program forms and resources to applicants. Move files forward in the process to assist applicant in receiving an award to repair or reconstruct homes damaged in Hurricanes Laura, Delta, Ida, and/or the May 2021 severe storms. Provide award consultations to explain the applicant's award and move file to post award management. Paraprofessional

Ascension parish School Board

August 2022 to January 2024

Ages 4-10 & 15 - 21. Assist students with activities as directed by the regular and special education teachers. Supports students’ instructional process and daily classroom routine. Administrative Coordinator 4

Louisiana State Board of Social Work Examiners Baton Rouge, LA September 2021 to August 2022

Manage office. Answer calls, respond to emails, process mail, record payments made by cashier's check or money order, order and maintain office supplies, and mail machine. Process forms and payments for supervisor workshops, maintain lists for workshops, request additional dates for workshops, process license verification requests, name changes, mailing list requests, public records requests, paper renewal applications, online renewal payments made by a third party, online supervision contracts, assist licensees with online renewals, supervision contracts, exam retake applications, new applications, reinstatement applications, and endorsement applications, verify application steps, supervision contracts, profile changes, and approving the board review steps to issue licenses, input passing test scores into licensee profiles and issue new licenses, input information into the national database system for licensees to schedule tests, upload documents to the online database system, including transcripts, notarized statements, and license verifications from other states, rectify monthly payments made online via the payment system, print certificates for licenses, and update the board website. Coordinate hotel reservations, airline reservations, order breakfast, lunch, and dessert and purchase groceries for monthly board meetings. Submit reports quarterly to Office of Risk Management, Department of Health, and Applied Business Systems, and monthly to Office of State Travel. Retirement Benefits Analyst

Teacher's Retirement System of Louisiana Baton Rouge, LA December 2017 to September 2021

Maintain files for all actively retiring school employees in a specified range, which is 200-300 files at any given time. Assist with other ranges as needed. Acknowledge applications that are received and input data on the list keeper database. Preprocess files once a work object has been created. Create letters to request information from members and employers. Create estimates upon members' requests. Calculate monthly estimated benefits for members. Generate estimated affidavits for members' benefits. Recalculate members' monthly benefits when files are ready to be finalized. Verify recalculations for other ranges. Maintain contact with members and employers regarding files. Work closely with members and employers to get information needed to finalize each file. Return all calls within 24 hours. Maintain a call/ email log for all incoming and outgoing calls/emails separated by member and employers. Maintain and clear daily pended reports. Acknowledge and code all documents and submit all documents received to imaging for creation of a digital file. Administrative Assistant

Beacon House Adoption Services Baton Rouge, LA

2017 to 2017

Provide informational packets to adoptive parents. Collect demographic info on birth parents if needed and provide info to adoption coordinator. Collect demographic information on adoptive parents and provide info to adoption educator. Provide documents to agency attorney, national and state agencies, and adoptive families. Write letters requesting original certified birth certificates and putative father registries for state and parish, Prepare affidavits for all adoption services. Update databases for birth mothers/fathers and adoptive families. Update logs for mail, mileage, deposits, etc. Create and maintain physical files for birth mothers, adoptive parents, and babies. Scan files for digital copies. Open and sort mail, provide to proper person. Go to post office when necessary. Make bank deposits. Witness legal documents as needed. Answer phone and email and route to proper person. Order supplies. Assist Domestic Adoption Coordinator as needed.

Early Childhood Teacher

Parkview Baptist Church Preschool Baton Rouge, LA 2016 to 2017

Conduct daily lessons in age appropriate curriculum for children aged newborn through 2 years. Take care of children's physical, emotional, mental, and spiritual needs. Conduct activities with the children such as, reading stories, playing games, doing puzzles, coloring, singing songs, and dancing. School Clerk, Attendance Office

Woodlawn High School Baton Rouge, LA

2015 to 2016

Maintain attendance records, Check students in and out of school. Input school excuses for absences, tardies, etc. Input attendance records for school activities, field trips, testing, tardy room, etc. Time stamp and date all referrals coming into the office from faculty and staff. Work closely with Child Welfare and Attendance to contact students who missed school and were not listed as homebound. Work closely with Office of Juvenile Justice to provide records of students on probation and/or involved with various programs of their office. School Resource Technician

Woodlawn High School Baton Rouge, LA

2014 to 2015

Maintain student cum folder records. Withdraw and enroll students. Schedule conferences between parents and teachers. Schedule conferences for counselors. Request homework for students. Request records. Update and track dropped students' enrollment at other schools. Assist the Guidance Office Clerk as needed. Assist the counselors as needed. Disaster Recovery Specialist

Governor's Office of Homeland Security and Emergency Preparedness Baton Rouge, LA July 2008 to August 2014

Provide disaster response, federal grant development and review, programmatic review. Reviews all HMGP project specification, bids, and procedures for conformity to FEMA/JOSEPHS regulations and consult with the applicant project engineers, architects, and contractors on an as-needed basis. Provide technical recommendations regarding plans, specifications, and processes to the State Hazard Mitigation Officer (SHMO). Review HMGP projects relative to accuracy and potential environmental impacts. Provide assistance to the SHMO in the determination of cost benefit ratios, emergency measures, historical and archeological requirements and environmental issues. Provide technical assistance to State and local agencies concerning hazard mitigation issues and technical assistance to the Governor Authorized Representative (GAR) on an as-needed basis. Perform other duties as assigned, to include response and recovery activities associated with emergency events and Preliminary Damage Assessments in preparation for FEMA declaration Procurement Specialist

Governor's Office of Homeland Security and Emergency Preparedness Baton Rouge, LA 2007 to 2008

Create extensive purchasing log for tracking purposes. Formulate an open door policy with other sections of agency regarding purchasing issues and/or questions. Assist purchasing manager with contracts. Log 101 forms into GOHSEP purchasing log. Obtain financial fund coding and signatures on 101 forms. Create purchase orders in ISIS. Input J6 information into ISIS. Assist superiors with requests. Daily telecommunication with Office of State Purchasing and various vendors and state agencies

Grant Administrator

Governor's Office of Homeland Security and Emergency Preparedness Baton Rouge, LA 2006 to 2007

Review applications from eligible applicants for completeness. Write Request for Information letters to applicants in order to complete applications. Submit applications to FEMA. Monitor grant dispersal and inspect quarterly reports. Review and closeout past disasters. Daily telephone conversations with local government officials Education

Business Administration- prelaw concentration (Bachelor's degree) Louisiana State University and Agricultural & Mechanical College Baton Rouge, LA August 1998 to December 2002

High school diploma

Woodlawn High School Baton Rouge, LA

August 1994 to May 1997

High School

East Ascension High School Gonzales, LA

August 1993 to May 1994

Associate's degree

Skills

Animal care Administrative experience Appointment scheduling Procurement Errand assistance Teaching Time management Childcare Administrative experience within education industry Clerical experience Maintaining an organized workspace Detecting counterfeit currency Safe environment creation Teamwork Calendar management Microsoft Access Phone communication Inventory control Report preparation Budgeting Community engagement Project Management Microsoft 365 proficiency Making change Microsoft Publisher Purchasing Decision making Interpersonal skills American Sign Language Student information system Google Docs Process improvement Autism experience Office supply management Live chat GAAP Filing Financial operations Professional email communication Customer communication Database systems Dog handling Computer operation Databases Microsoft Outlook Guest relations Phone answering Self-directed learning Financial reporting Restaurant experience Presentation Skills Emergency Management GPS Microsoft PowerPoint Writing Skills Microsoft Teams Computer skills Professionalism Payment card processing File organization Math Classroom experience Bank reconciliation data entry Behavior management Classroom Management Financial analysis Phone call management Customer support Greeting customers Special Education E-learning (training delivery method) Customer service Data entry Employee relations Google Sheets Order placement Caseload management Grammar Experience Regulatory compliance Cross-functional communication Client invoicing Financial compliance Productivity software Microsoft Office Cooking Record keeping Caregiving Microsoft Outlook Calendar Client interaction via phone calls Excel formulas Telecommunication Google Workspace First aid Microsoft Word Personal assistant experience Communication skills Research Organizational skills Word processing Critical thinking Classroom behavior management Analysis skills Management Construction Multitasking Document management Office Management Microsoft Excel Developmental disabilities experience Attention to detail Accounting and finance experience Early childhood education Technical Proficiency Windows Data collection Mobile devices Customer issue escalation Written communication Business management Clear verbal communication Multi-line phone systems Interpersonal communication Early childhood education center experience Handling customer inquiries

Languages

English

Certifications and Licenses

Substitute Teaching Certification

First Aid CPR AED

October 2023 to October 2025

First Aid Certification

CPR Certification

Driver's License

Additional Information

Authorized to work in the US for any employer

Passed Praxis Exams:

• Early Childhood Education

• Special Education: preschool/early childhood

• Elementary Education (reading/language arts, math, social studies, science)

• Special Education: Core Knowledge and Mild to Moderate Application

• English Language Arts: Content & Analysis

• Business Education: Content Knowledge

Contact this candidate