Customer-Focused Sales & Hospitality Leader
Resume:
Rachel Yoder
South Gate, CA *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Server/Waitress
Schula’s Grill and Crab house-Hagerstown, MD
July 2023 to February 2026
Experienced and personable server with in high-volume seafood and casual dining restaurants. Skilled in delivering exceptional customer service, managing large sections, and promoting menu specials to increase sales. Team player, creating a welcoming dining experience and working efficiently under pressure. Knowledgeable about crab and seafood dishes, allergen protocols, and proper food handling. Sales Team Leader - Assistant Manager
Tempur-Pedic-Charlotte, NC
July 2020 to July 2023
• Surpassed $1 million in sales for 2021 and 2022 year
• Top 5 in company sales nationwide
Keep track of guests through CRM, greet guests, assist guests, listen and evaluate guests sleep preferences, show and present the models, describe and differentiate between models, answer phone calls, problem-solving, calling to check up on guests, placing orders and receiving shipments, Inventory, lead the team, setting goals, send employees on breaks. Airbnb Super Host
Airbnb-Charlotte, NC
March 2019 to April 2020
Detail-oriented and guest-focused Airbnb Superhost experienced in managing short-term rental properties. Recognized for maintaining a 5-star rating through exceptional hospitality, clear communication, and high-quality accommodations. Skilled in property maintenance, conflict resolution, and digital booking platforms. Steady repeat bookings and positive reviews. Assistant Store Manager
The Cosmetics Company Store-Hagerstown, MD
November 2017 to January 2019
Proven track record in driving sales, leading teams, and providing exceptional customer experiences in a fast-paced beauty store environment. Restocking, answering phone calls, and maintaining a friendly environment.
Assistant Store Manager
Sally Beauty Supply-Waynesboro, PA
August 2015 to October 2017
Motivated and experienced Assistant Manager with a strong background in retail management and beauty supply products. Proven ability to lead teams, boost sales, and ensure an exceptional customer experience.
Cashier
Panera Bread-Hagerstown, MD
June 2011 to May 2015
Reliable and friendly cashier with strong customer service skills and experience in handling transactions in fast-paced environment. Delivering exceptional service and ensuring a positive customer experience. Education
Cosmetology (License)
The Temple A Paul Mitchell Partner School-Frederick, MD October 2013 to February 2015
High school diploma
Smithsburg High School-Smithsburg, MD
August 2008 to May 2012
Trade school
Skills
• Customer service
• Customer communication
• Bathroom cleaning
• Attention to detail
• Prospecting
• Retail Management
• Food preparation
• Retail sales
• Manual handling
• Cash Handling
• Pet sitting
• Planograms
• Sales
• Closing sales
• Stocking
• Life Insurance License
• Time management
• Communication skills
• Pre-sales
• Heavy lifting
• Assistant Manager Experience
• Carpet cleaning
• Sanitation
• Sales negotiation
• Product demos
• Cleaning
• Dog handling
• Sales lead qualification
• Store Management Experience
• Laundry
• Leadership
• Clean workspace maintenance
• Presentation Skills
• Sales presentations
• POS
• Floor cleaning
• Sales volume growth
• Insurance Sales
• Residential cleaning
• Merchandising
• Interpersonal skills
Certifications and Licenses
Life Insurance License
March 2023 to Present
Life Insurance License obtained.
Cosmetology License
April 2016 to April 2026
Active valid Cosmetology license.
Real Estate License
Radiation Health & Safety Certification
Life & Health Insurance License
RN License
Driver's License
Barbering License
Limited Lines License
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