Versatile Retail & Operations Manager with Staffing Experience
Resume:
Penny Smith
Pineville, LA *****
**************@*****.***
Work Experience
Store Manager/Office Manager
Cato’s
November 2022 to August 2023
Manager in all aspects of the management of the store, including supervising the sales staff, making sure the store's sales targets are attained, solving customer complaints, checking product displays, and writing sales reports, checking in freight and putting new products on sales floor, changing out the floor sets of departments within the store, when new products arrive. Initiate the new hiring process, interviewing candidates for new sales associate positions. Maintain all paperwork for orders, employee paperwork, all office duties. Complete running of the whole store.
Product Support Specialist
Manchac Technologies - Alexandria, LA
July 2022 to October 2022
Dispensing Technician- Assisted Pharmacies with dispensing issues from their DOSIS machines. Took calls from field technicians on new installs and service calls.
Store Manager
E-spot vape shop - Alexandria, LA
October 2021 to July 2022
Manage all aspects of the store! Make all bank deposits. Inventory count and ordering of products needed for my location.
Staffing Recruiter
Remedy Intelligent Staffing - Alexandria, LA
December 2020 to September 2021
Searched for quality candidates, confirming their qualifications and placing them in open roles at a company. Researched job seekers and invited them to apply to place an application with our staffing agency to see if they fit the credentials for the multiple clients that we were staffing for. Screened candidates through phone interviews and filling out hiring paperwork. Utilized social media to search for potential candidates for open positions. Provided current and prospective employees with information about policies, job duties, working conditions, and wages. Scheduled and conducted background checks on potential employees. Served as a link between management and employees dealing with work related problems. Maintained accurate and up to date candidate information in recruiting data base.
Self Employed
I Will Market You
April 2017 to January 2021
Freelance Work
Social Media Marketing Consulting and management. Manage social media for 2 small local businesses. Including but not limited to monitoring pages, creating original contact and scheduling post. Manage social media planning for execution of marketing strategies and community management. Monitor online presence of company's brand and engage with users. Business openings, I created all procedures for new sales rep company, created filing system online and hard copy filing system. Obtained LLC and tax i.d. for the new business. Designed logo and business cards. Set up new CRM software for sales customers, assisted in design for website, secured domains and set up all email accounts for business. Processed
all new vendor paperwork, created vendor contracts and obtained signatures. Responsible for all sales material and samples and distributed to sales reps. Created contracts for contract employees. Ordered all new office equipment and supplies to start business. Sought out new companies to partner with. Responsible for taking care of all the back work to get business started.
Store Manager/Office Manager
Maurice's
January 2020 to September 2020
Manager in all aspects of the management of the store, including supervising the sales staff, making sure the store's sales targets are attained, solving customer complaints, checking product displays, and writing sales reports, checking in freight and putting new products on sales floor, changing out the floor sets of departments within the store, when new products arrive. Initiate the new hiring process, interviewing candidates for new sales associate positions. Maintain all paperwork for orders, employee paperwork, all office duties. Complete running of the whole store.
Store Manager/Office Manager
Catherine's
October 2018 to January 2020
Manager in all aspects of the management of the store, including supervising the sales staff, making sure the store's sales targets are attained, solving customer complaints, checking product displays, and writing sales reports, checking in freight and putting new products on sales floor, changing out the floor sets of departments within the store, when new products arrive. Initiate the new hiring process, interviewing candidates for new sales associate positions.
Louisiana Territory manager/Office Manager
Grace Kheli Designs
April 2017 to March 2018
Cathy & Co. Dallas Trade Market
Louisiana territory manager/Administrative Assistant
Accountable for the sales and profitability generated by territory, increased sales and customers within the territory. Maintained inventory of catalogs and office supplies.
Maintained a record of all office activities. Prepared travel itineraries and made arrangements for travel and lodging. Performed clerical and administrative work daily. Significant experience working within an office environment. Develop targeted promotions for key stores to drive business and consumer awareness. Liaison between clients and product development to recommend product improvements. Participate in company sponsored events and act as spokesperson at regional trade shows. Identified trends and business development opportunities in assigned territory. Conducted cold call sales to create new business. Offered recommendations for new product lines concurrent with client business objectives. Huge experience in managing sales cycle, supervising sales related activities and establishing prospective client base. Outstanding knowledge of selling techniques. Exceptional ability to maintain good working relations. Astounding ability to meet all sales goals and objectives. Skilled to complete work on time. Exceptional ability to multitask and work independently.
Office Manager
Joe’s Used Cars - Alexandria, LA
July 2014 to January 2017
Managed all daily office duties, processed payments, made daily deposits at bank, accounts payable and receivable, invoiced cars for retail and wholesale transactions. Performed administrative tasks on
the job including filing answering phones transcribing documents and recording notes. Implemented new software program to track and keep records of al inventory. Processed all paperwork for in house financing.
Contractor Quality Control - QC
Healtheon Environmental Services - New Orleans, LA
February 2007 to May 2007
Monitor all construction activities. USACE Project, report daily to the QA with the USACE of all activities. Coordinate all activities and meetings with the QA. Submit all materials to the USACE for approval. Coordinate all Phases of the project with the Mechanical and Electrical Engineers assigned to the project. Coordinate all activities daily with the contractors and subcontractors. General reporting procedures and office duties daily. Coordinate all phases of the project with the Project Manager.
Administrative Assistant to Project Manager
Kingston Environmental Services - New Orleans, LA
May 2006 to October 2006
Prepare daily reports (CPR's) to distribute to General Contractor CH2M Hill. Tracked daily time for home office and subcontractors and reported all weekly hours to home office and subcontractors for payroll. Reviewed invoices sent in by subcontractors and vendors for payment. Prepared expense reports for reimbursable expenses to send to home office and subcontractors for payments to employees. Monitored all equipment mobilized and demobilized on various projects. General office duties and assist project managers in all functions of the job.
Site Assessment Specialist/Construction Inspector/Quality Control
Fluor Government Group - Lake Charles, LA
October 2005 to May 2006
Assess and report residential sites for the purpose of assisting displaced residents from Hurricanes Katrina and Rita with temporary accommodations. Setup appointments with applicants and property owners to obtain all proper information and obtain all signatures. Verify all information with applicants such as household size and special needs of any family members. Obtained and filled out work orders for measurements for hookup of sewer, water and electrical services for the temporary housing. Responsible for placement of temporary housing in designated areas allowed by each city, town or parish codes. Responsible for markings for LA One Call to mark all existing lines for safety of construction while installing temporary housing.
Education
Independence University
March 2018 to December 2020
Buckeye High School - Deville, LA
May 1994
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