Energetic Team Leader with Retail Experience

Alicia Hackshaw

**** ****** **** **, *********, MD 21228

443-***-**** ***************@*****.***

EXPERIENCE

Burlington Coat Factory, Glen Burnie, MD — Back House Associate

March 2024 – May 2024

• Processed and tagged incoming inventory, ensuring accurate labeling and organization

• Maintained stockroom organization to support efficient daily operations

• Transported and arranged merchandise on the sales floor to support visual displays

• Organized products by category, size, and season to improve customer shopping experience

• Assisted with promotional setups and seasonal merchandising displays

Taco Bell, 6656 Ritchie Hwy, Glen Burnie, MD — Team member / Shift Lead

August 2024 – March 2026

• Processed customer transactions accurately using cash, credit, and digital payment systems

• Prepared food orders efficiently while maintaining quality and accuracy standards

• Maintained cleanliness of kitchen and dining areas in compliance with health regulations

• Assisted with inventory counts, restocking, and verifying deliveries

• Collaborated with team members to ensure smooth operations during high-volume periods

• Delivered strong customer service by addressing questions and resolving concerns promptly

Taco Bell, E. Joppa Road, Baltimore, MD — Shift Lead Manager

March 2026 – Present

• Supervise daily team operations to ensure efficient service and adherence to company standards

• Train new employees on procedures, safety protocols, and customer service expectations

• Handle customer escalations and resolve issues to maintain satisfaction

• Monitor and enforce health and safety compliance through regular checks

• Manage inventory, oversee stock levels, and ensure product quality standards

• Support team performance by maintaining a positive and accountable work environment

EDUCATION

North County High School, Glen Burnie, MD

High School Diploma, September 2019 – May 2023

Anne Arundel Community College, Arnold, MD

Completed coursework in Psychology, January 2024 – May 2024

• Studied developmental and behavioral concepts

• Gained understanding of communication and human behavior

SKILLS

• ServSafe Certified

• Leadership and Team Development

• Customer Service and Conflict Resolution

• Inventory Management

• Multitasking and Adaptability

• Strong Communication Skills

PROJECTS / VOLUNTEER WORK

Personal Care Support (Volunteer)

• Provided care for a family member, assisting with daily living activities

• Maintained a safe, supportive, and structured environment

• Demonstrated patience, responsibility, and strong interpersonal skills

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