Customer Service & Front Desk Professional
Resume:
Michael Kevon Tomlinson
Burnt Savannah District
Frome P.O.
Westmoreland
Cell: 1-876-***-****
Email: *******.*********@*****.***
SUMMARY
Dedicated professional with over thirteen (13) years of experience working in an all-inclusive resort as a Gift Shop employee and
Bell Desk Attendant.
Over thirteen (13) years of excellent customer service experience.
Skilled in customer relations and handling guest complaints.
Efficient in all computers related skills
I am a fast learner, quick on my feet, and always give 101% at all tasks assigned.
Job related Experience.
Assisted front office agents with upselling rooms.
Established work appropriate relationships with guest in order to improve their travel experience.
Assist with check ins.
Welcome guests.
Provided refreshments.
Hedonism II Negril (2013-2022) and at Royalton Negril (2022-2026)
Gift Shop Attendant and Cashier
Worked as a cashier and sales representative in the lifestyle Boutique Gift Shop at Hedonism II
Bell Desk Agent
Assisted with check-ins.
Brought customer bags to their rooms.
Performed all duties expected of a Bell Desk Agent as well as anything asked of front office manager.
Education: September 2006-June2011: Petersfield High School
Secondary School Certificate:
Information Technology Three
Mathematics Three
Principles of business Two
Principles of Accounts Two
Office Administration Two
Social Studies Three
REFERENCES: Available upon request
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