Customer Service Supervisor with Leadership Experience
Resume:
Experience
Customer Service Supervisor
e Supervised and coordinated daily activities of customer service staff
Arnitrina Mouton
***********@*****.***
Skills
40 WPM
Accountability
Active listening
Adaptability
Attention to Detail
Trained and evaluated employees on job assignments and performance
Assigned research and analysis of customer problems and inquiries
Resolved complex or sensitive customer issues
Planned and scheduled resources to meet production requirements
Coordinated fund reconciliation, tracking, and financial reporting for audits
Prepared reports on timekeeping, equipment malfunctions, and service
performance
Reviewed records of proceedings and customer correspondence
Acted as liaison to internal and external customers to ensure regulatory
compliance
Addressed violations with outside agencies to ensure corrective actions
Coaching and Development
Communication
Conflict Resolution
Decision-Making
e Performed special projects as assigned Empathy
e Oversaw department programs and initiatives Interviewing
Customer Service Representative Leadership
e Researched, analyzed, and resolved standard customer problems and Mentorship
inquiries through phone, email, and in-person communication.
Prepared documentation to adjust customer accounts while maintaining
confidentiality and data security.
Provided accurate information on City programs, service rates, process
changes, and policy guidelines.
Maintained and monitored records and reports related to customer assistance,
Problem-Solving
Team Collaboration
Time Management
including state-mandated electronic system entries.
Functioned in a lead capacity when assigned, guiding staff and supporting Software & Systems
quality service delivery. Microsoft Office
Distributed information to the public on City programs, services, and new Peoplesoft
initiatives.
Kronos
Created work orders and project numbers; contacted companies to ieee
services after project completion.
wales and balanced daily revenue from permit sales, receip
ees 4
me
Customer Service Representative
Researched, analyzed, and resolved customer concerns and inquiries through
phone, email, and in-person communication.
Collected and balanced daily revenue from permits, receipts, and service fees.
Provided accurate information on City programs, rates, process changes, and
service guidelines.
Educated the public on available City services, initiatives, and assistance
programs.
Collaborated with departments and outside agencies to resolve billing issues
and verify new customer accounts.
Delivered information on account balances, delinquent accounts, and billing
adjustments.
Created work orders and project numbers; contacted companies to release
services on completed projects.
Admin Aide
Maintained accurate records and prepared periodic summary reports.
Compiled and processed data to create and update routine reports.
e Established and managed organized filing systems.
Typed, proofread, and edited correspondence, requisitions, and reports.
e Answered and route multi-phone lines.
e Organized and distributed incoming and outgoing mail.
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