Premium Bottle Service & VIP Guest Experience Lead

Professional Work Resume : ****

Name : Miranda Mckenzie

Phone Number : 202-***-****

Email : *******.**********@*****.***

Located: Washington Dc - Maryland

My name is Miranda Mckenzie, I am a multi talented employee capable of taking on any task. While very adaptable & efficient ; I have the desire, ambition & strong work ethic to positively contribute to any position with a high-performing company & team. With experience in management, I’ve found that I am highly capable of stepping into any role and delivering consistent, high-quality results within my work environment. My essential skills & qualities include being dependable, reliable, organized, highly professional, a strong & clear communicator, & resolution / goal oriented. I have experience with management, financial service background, and data collection . In person & call customer service, staff training and development, cash handling accuracy & lastly, creative problem solving.

Education & Certifications

High School graduate : Year of 2019

Northwestern High School Location : Hyattsville, MD 45 hour Child development certification Year : 2020 Prince George's Community College

First Aid

CPR

Professional Work Experience

Checkers & Rally's Supervisor

Start : July 2019 End : June 2020

● Quickly learned all required tasks to maximize performance.

● Provide excellent customer service while displaying excellent hospitality

● Pursued learning opportunities in order to expand my knowledge and assume a leadership role..

● Cashier & money handling .

● Ensuring company policies and procedures are followed.

● Escalating any concerns or recommendations with the restaurant to the general manager.

● Making sure employees are on task & keeping the restaurant clean & attainable. Daycare Assistant Teacher

Curious Critters Early Learning Tree

18th Street Early Learning Daycare Center

Start : July 2020 End : 2022

Julia Brown Montessori Elementary School

● Kept track of children’s activities, behaviors, meals, and naps on a daily basis.

● Was in charge of general responsibilities such as feeding, diapering, resting, and cleaning.

● Encouraged children's curiosity, exploration, and problem-solving at their developmental levels.

● Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors.

● Ensured that the environment was developmentally safe, nurturing & appropriate.

● Built constructive and open relationships with families with forthright yet friendly communication.

● Created a stable, consistent, and positive environment.

● Maintained order in the classroom by enforcing clearly defined rules and using positive reinforcement techniques.

● Taught children basic concepts like colors, shapes, and letters. H&M Retail Store Associate

Start : February 2021 End : December 2021

● Trained New incoming employees.

● Warehouse unpackaging / truck experience

● Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction.

● Folded and arranged merchandise in attractive displays to increase sales.

● Keep store areas clean, tidy, & presentable.

● Greeted customers, assisted them in finding merchandise, and made recommendations.

● Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.

● Knew how to operate a cash register, including how to process sales discounts and refunds.

● Provided excellent customer service to cultivate loyalty and satisfaction.

● Was in charge of issuing receipts and processing refunds, credits, and exchanges.

.

Tatte’s Bakery - Pending Supervisor / Team member

Start : May 2023 - End : Sept 2023

● Cashier

● Food Server

● Ensuring Sanitization Policies

● Responsible for helping & handing out pastries.

● Responsible for making sure employees maintain a clean, fully stocked & well working environment.

● Responsible for making sure delivery duties & over all orders are being made & handed out correctly.

● Making changes to the work environment & making specific suggestions to employees when needed.

Csc DC - Currently

Event Staff Member

● Ensure security safety

● Observe specific areas

● Regulation of big crowds

● Making sure prohibited items do not enter the event. Intersolutions ( Currently )

Concierge

● Greeting guests/customers

● Manage guest/customer complaints

● Taking messages

● Managing mail, packages and deliveries

● Perform basic administrative/secretarial/reception duties

● Running errands to assist guests

● Arranging transportation and excursions upon visitor request

● Arranging tours and activities

● Obtaining specific items within the environment such as keys, packages, mail, food.

● Arranging special services such as maintenance

● Providing excellent customer service

● Maintaining a positive attitude, work ethic

● Keeping up a professional outlook

● Managing customer/guest requests for housekeeping and/or maintenance

Contact this candidate