Technology-Driven Business Systems Analyst

Osvaldo Bedolla

Logan, UT 435-***-**** ************@*****.*** Systems/Business Analyst; IT Consultant www.linkedin.com/in/osvaldo-bedolla SUMMARY

Experienced Business and Systems Analyst with a strong background in aligning financial and operational processes with enterprise IT solutions. Skilled in translating business requirements into technical specifications, documenting financial workflows, and implementing system improvements that enhance data integrity and process efficiency. Adept at collaborating with cross-functional teams to develop, test, and deploy tailored solutions that meet regulatory and business requirements. Recognized for bridging the gap between finance stakeholders and technical teams to ensure seamless system performance and accurate reporting. EXPERIENCE

Functional Business/Systems Analyst Intraway Corp. 10/2014 to Present Designed CRM workflows and integrated business rules, enhancing system alignment and business processes. Followed up on Salesforce projects to ensure successful integration. Created Scopes of Work documentation, improving clarity and communication with clients. Defined project architectures, enhancing system alignment with business requirements. Managed RFIs and RFPs responses, consistently meeting deadlines and requirements. Conducted gap analysis and defined use cases, driving system alignment with business needs. Delivered end-user training and support for new implementations, improving adoption rates. Contributed to product roadmaps, ensuring alignment with market demands and business goals. Implemented Amazon Web Services (AWS), optimizing cloud infrastructure. Partnered with finance and operations teams to define and document business processes, system requirements, and reporting needs.

Translated business needs into functional specifications and collaborated with technical teams to implement customized system solutions.

Designed and executed testing procedures (unit, integration, and UAT) to validate functional alignment and performance. Created comprehensive process documentation, user manuals, and standard operating procedures to support training and audit compliance.

Ensured system data consistency through continuous process evaluation and improvement. Delivered financial and operational dashboards using SQL/ETL and data visualization tools such as Power BI. Technology Lead & Scrum Master Infosys 08/2012 to 10/2014 Facilitated Scrum Master roles for Walmart Mexico, streamlining development and AMS processes. Coordinated project management in Compliance and Remediation Planning for Bank of America. Streamlined financial software processes through analysis and documentation of requirements. Identified opportunities for optimizing financial processes, enhancing workflows. Managed implementation and support for financial systems, providing testing and post-production support. Supported financial systems for global clients such as Bank of America and Walmart Mexico, focusing on accounting, treasury, and risk management applications.

Gathered and documented requirements, developed solution designs, and validated financial data integration between ERP and reporting systems.

Ensured compliance with SOX and IFRS requirements during implementation and post-production support phases. Facilitated collaboration between finance departments and offshore technical teams to ensure system reliability and business continuity.

Programming Analyst Freelance 08/2011 to 08/2012 Designed and developed custom websites tailored to client needs. Implemented user-friendly interfaces to improve user experience. Programmer Analyst Telmex 11/2006 to 08/2010

Oversaw installation and configuration of complex information systems, ensuring stable operation. Provided application support to AS/400 RPG and J2EE users, resolving system problems efficiently. Integrated and supported network and application systems, ensuring alignment with business processes. Conducted system documentation and testing to ensure high-quality performance. Participated in financial process migration from legacy platforms (IBM RPG) to Java-based billing and accounting systems. Supported end-user validation, issue resolution, and documentation of new financial workflows. Provided user training and coordinated testing to ensure successful transition and operational stability. EDUCATION

Bachelor's degree in Computer Science (B.A.Sc.) UPIICSA - IPN (Instituto Politécnico Nacional) 2000 to 2005 Studied advanced computing principles, system design, and software development. SKILLS

Gap Analysis Process Mapping User Stories

Requirements Gathering OSS/BSS Requirements Gathering Leadership Skills Project Management International Business Functional Design

TECHNICAL SKILLS

Java, C++, PHP, JavaScript, Jquery, CSS, XML, IBM RPG, IBM CL, SQL, ETL, MySql, Mongo DB, Python, DB2,OSS/BSSProvisioning, Mobile Telco, FTTH, HFC, GPON, XPON, IBM iSeries, Networking, Telecommunications knowledge.

SOFTWARE, PM AND OTHER TOOLS

MS Windows, macOS, Linux, Unix, MS Office, MS Visio, MS Project, Google toolkit, UML, Lucidchart, Jira, Confluence,Power BI,Confluence, Activity, Camunda Modeler, SoapUI, Postman.

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