Results-Driven Data Entry and Customer Service Professional
Resume:
Brenna Story
Results-oriented data entry and customer representative professional
Saint Paul, MN 55106
****************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service
Americold Logistics-Eagan, MN
December 2024 to September 2025
Answer inbound calls, schedule delivery and pickup appointments, enter all orders in system, maintain daily schedule for accuracy, check in drivers arrival, communicate with dock supervisor with any changes to drivers arrival time or schedule changes. Verify all incoming shipments for accuracy. Prepare all orders for invoicing, created bills for drivers once delivery or drop off was completed. Customer Service specialist
Only 1 auto glass-Maplewood, MN
February 2023 to September 2024
Answer inbound calls, schedule appointments, assist customers with filing claim with their auto insurance, ordered parts, maintained all customers orders until fully completed, created cash quotes, followed up with customers waiting for approval from insurance. House Coordinator
Community Assistant Living for Seniors
September 2022 to January 2023
Cooked and cleaned for 6 senior residents, assisted nurse with daily medication, maintained monthly shift schedule for staff, coordinated with maintenance for repairs, complied with city and state regulations, scheduled appointments and rides for residents medical appointments and created monthly schedule for activities and training for staff and residents. Customer Service Specialist
Luther Collision and Glass-Plymouth, MN
October 2021 to September 2022
Answer inbound calls, schedule appointment for glass repair or replacement, assist with filing insurance claims, order parts, maintain all customer orders until fully completed, closed out all completed orders for invoicing department.
Customer Support Representative
Bremer Bank
September 2019 to June 2021
Answer inbound calls for bank customers inquiring about their accounts. Help reset passwords, help with fraud claims, help them dispute unauthorized charges on their accounts. Apply payments towards their loan, order new debit cards and checks when needed. Provide excellent customer service.
Personal Care Attendant
All Home Caring, MN
September 2017 to March 2021
Responsible for adult companionship, cleaning, cooking, shopping, and providing ambulatory assistance. Contract Benefits Clerk
Securian Financial
February 2018 to August 2019
Answer client questions about their pension and annuity payments, Log all outgoing pension checks, Maintain high volume of income and outgoing mail and maintain 100% customer service satisfaction rate. Customer Service
Abra Auto Body and Glass, MN
March 2015 to October 2017
Answer inbound customer calls for damage claims, set appointments for vehicle glass repairs. Resolve customer claim issues if needed. Provide support and training for newly hired employees. Data Entry/Customer Service
American Importing, CO
May 2011 to February 2013
Managed accounts for product delivery and product supplies, responded to email inquiries about delivery issues, data entry of all incoming orders via email, fax or calls. Prepare all paperwork to be invoiced after all deliveries.
Provided 100% customer support satisfaction.
Education
Upper secondary education
High school diploma or GED
General Studies (GED)
St. Paul Public Schools
Skills
SAP Typing Managing patient records Customer support Communication skills Patient personal care assistance Administrative experience Cleaning Microsoft Office Teamwork Microsoft Teams Smartphone applications Maintaining an organized workspace Inventory data entry HIPAA Representative March 2015 Data entry Maintaining patient confidentiality Attention to detail Dispatching Greeting customers Microsoft Outlook Integrity Supervising experience Employee Orientation Driving Dealership experience Residential cleaning Mobile devices Home health Purchase orders Patient interaction Microsoft Word Phone etiquette Adaptability Household spot cleaning Phone inquiries ERP systems Order entry Front desk Windows Purchase order data entry Organizational skills Account Management Cash handling English Manufacturing Software troubleshooting Customer service Multi-line phone systems Basic math Experience with individuals with neurodevelopmental disorders Client interaction via phone calls Computer operation Client services Working with people with developmental disabilities 10 key typing
Languages
• English
Certifications and Licenses
Data Entry Certificate
Present
Driver's License
Class D
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