Customer-Focused Support Specialist

EMILY OCAMPO

*******.****@*****.*** 312-***-**** Chicago, IL 60629

Summary

Customer-oriented support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions.

Classroom support

Early childhood education

Setting up activities

Behavior modeling

Work Experience

Polar Heating and Air Orland Park, IL

Clerical Assistant

02/2024-Present

Answer Phones; Receive and relay messages

Schedule service appointments

Assist customers with loan process

Organize and prepare interoffice correspondence

Organize and maintain physical and digital files

Manage transactions with customers using the point-of-sales system.

Take cash, credit and debit payments

Breakthrough Chicago, IL

Teacher's Assistant

09/2022 – 01/2024

Enforce rules for behavior and procedures to maintain order among class.

Assist instructional staff with implementing lessons and activities for full classes and small groups.

Instruct and monitor students in use and care of school equipment and materials to prevent injuries and damage.

Supervise children and participate with children in activities.

Establish positive relationships with students, parents, fellow teachers and school administrators.

Contribute to positive, educational setting by delivering gentle discipline and promoting student success.

Provide individualized and small group support to reinforce classroom topics and promote student learning.

United Center, At Your Service Chicago, IL

Guest Service Representative

04/2021 - 09/2022

Promoted high levels of guest satisfaction through genuine, enthusiastic and friendly interactions.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Greeted and assisted guests with variety of inquiries, promoting service standards.

Welcomed a large volume of guests and improved overall customer service.

Cultivated professional relationships with guests, improving customer retention through coordinated service.

Education

Major Hector P. Garcia Chicago, IL

High School Diploma 6/2022 Northwestern College Oaklawn, IL Radiology 01/2024 – Present

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