Customer Experience Expert with Multisector Background, Phone Etiquett

ALBA RODRIGUEZ

**** ****** ***** **. *******, TX 77045 346-***-**** ************@*****.***

Objective

Looking for an opportunity to work with a successful company where I can be an asset and enhance my skills while achieving life and company goals.

Experience

Aug2024–Dec2024

Front Desk Reception Holiday Inn Express

Answer phone calls, greet guest and politely check them in and out in a friendly, efficient manner. Check reservations to make sure we are complying with guest request correctly while assigning rooms.

Provide the best customer and guest experience.

Feb2024– Jun2024

Receptionist/Sales Portraits International

Outbound selling for portraits company in different locations across the Houston area and surrounding areas. Receptionist position consisted of politely answering calls and transferring them to the corresponding department. Responding to emails in a professional manner. Filing and scheduling appts. Listening to company voicemails. Sep2023 – Feb2024

Assembly Wood Shop Radley Staffing

Assembly of wood pallets of 10,000-50,000lb cap. and accurate measurements for steel sheets and rolls. Use of a variety of powertools (circular saw, table saw, radial arm saw, reciprocating saw and nail guns) to assemble pallets in a different sizes. Keeping up with quality control. Jan2021 – May2023

Sales Agent Inbound Sales Advantage Staffing

The main responsibility is listening to the customers’ needs, making recommendations, selling and upselling electricity service plans, responding to inquiries, providing estimates, managing customer accounts, and following up with sales process from start to finish, and providing superb customer service and sales support to potential clients. Jul2018 - Sept2020

Driver Sales Rosaldo Express LLC

In charge of driving and coordinating a route for lenghty 10-12 day trips accross the nation. Picking up customer shipments from customers, all while providing outstanding custmer service and upselling of mexican products.

Jan2009 - Dec2010

Call Center Outbound Calling Voter Consumer Research Responsible for conducting political surveys (before and after elections) as well as commercial surveys for top retail stores via telephone. Gathering opinions, feedback and ratings as well as political views in a call center environment.

Education

• Contemporary Learning Center, Houston, TX

• Everest Institute, Houston, TX

References

Crystal Gil (Accountant) 713-***-****

Giselle Rubio (Advertisement) 346-***-****

Alberto Rosaldo (Rosaldo Express) 850-***-****

Skills

- Excellent Interpersonal Skills

- Exceptional Customer Service

- Cash handling

- Creative Problem Solver

- 40wpm

- Phone Etiquette

- Microsoft Office

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