Administrative Support Professional with Claims Experience

PAMELA RUIVO

Selma, NC ***** 919-***-****

********@*****.*** linkedin.com/in/pamela-ruivo

SUMMARY

ADMINISTRATIVE SUPPORT PROFESSIONAL with extensive experience and a strong focus on internal and external customer service and teamwork. Key strengths include excellent organizational skills, effective time management and willingness to go above and beyond to assist colleagues and departments with workload. Proven ability to exercise good judgment and work well with others with limited supervision. Reliable, adaptable and results oriented professional who is seeking to enhance a fulfilling administrative assistant role. Competencies include:

• Superior communication skills with both

internal and external customers

• A resourceful planner and organizer for

corporate meeting, professional and private

functions

• Maintaining appointment calendars

• Proficient in Microsoft Office, including

Outlook, Word, Excel and Power Point

• Ability to order and maintain

supplies

• Maintaining and documenting

files

• Handling confidential files

• Experience with QuickBooks

• Training experience

• Knowledge of insurance terms

and procedures

PROFESSIONAL EXPERIENCE

Claim Tech-Falls Lake Insurance Company/Amynta Work Comp Solutions

(1/6/2020-present)

Assist Assistant VP with claim processes

Assist Claim Representaives with daily tasks

Process and assure mailing of all checks.

Print and mail letters for claim Representatives.

Run daily Panel of Physicians for inusreds to post. Issue Bill payment

Process all outgoing mail

Open and scan all inconming mail. Assuring it goes into te right queue. Copy and upload files to attorneys using Sharefile. Sr. Administrative Assistant – State Farm Insurance Co.- Auto /Homeowner Claims

(3/2015 – 11/30/2018)

PAMELA RUIVO PAGE 2

• Provide valuable customer service to external customers by answering incoming calls.

• Ensure that information is entered accurately into files.

• Set up new files by obataining information from customers

• Order supplies and inventory, ensuring sufficient on-hand inventory is available.

• Open and distribute incoming mail and ensuring outgoing mail is sent.

• Operate video conference system.

• Planning functions both in office and off site.

Sr. Administrative Assistant – State Farm Insurance Co.- Auto Claims (3/2003 - 3/2015)

• Coordinate and order needed file documentation such as police reports and medical records.

• Assist management in handling of confidential files.

• Organize injury packages and treatment calandars for company attorneys

• Compose and distribute accurate messages for coworkers and management

• Organize events for the office.

• Arrange meetings.

• Achieve knowledge in new technology and computer hardware.

• Efficiently operated office machines.

• Learn and train coworkers on updated technology. Sr. Administrative Asistant –State Farm Insurance Co.- Bodily Injury Claims (8/2002 - 3/2003) .

• Answer multi-lined switchboard phones to assist customers in a high volume environment.

• Order and updated documents needed for files.

• Contact outside vendors to obtain file documentation.

• Preparing coverage schedules.

• Copy files to digital media.

•

Secretary I State Farm Insurance Co. (8/1997 - 8/2002)

• Assist and support team management in daily activities.

• Maintain calendars.

• Plan and organize meetings aqnd functions.

• Maintain and document files.

• Open and distribute mail and incoming packages.

• Notarize documents.

• Run monthly reports.

Earlier Experience, State Farm Insurance Co. (10/1987 – 8/1997) Held a variety of increasingly responsible administrative positions to include: support and Assist various managers and claim personal, switchboard operator and receptionist. PAMELA RUIVO PAGE 2

EDUCATION

National Paralegal College - Associates Degree in Paralegal Studies, August 2017 Graduated magna cum laude with a GPA OF 3.70

Life Insurance agent License-Passed my NC life insurance licensing, Septemmber 2019 ACTIVITIES

• Served on the board of the River Dell Chase Homeowners Association from March of 2012 to 2016 and 2020 in the secretary/ treasurer position.

• Notary in North Carolina.

• Member of the activities committee for State Farm Insurance. Responsibilities include organizing events and meetings for the office.

• Planned multiple functions for an assortment of events for both community and office and for both large and small groups.

• Organizer and lead Operater at a free clothing closet, hearts of Hope in Clayton, NC

• Volunteer with activites at a local nursing home.

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